Customer Service Representative

As a Customer Service Representative I, you will be the primary point of contact for customers throughout the installation journey—from scheduling their appointment to confirming a successful install. You’ll handle a high volume of inbound and outbound calls, verify purchase orders, prepare customers for installation day, and work closely with our installation teams and Home Depot partners to keep every project on track.

• Handle a high volume of inbound and outbound calls related to scheduling, service updates, and general customer inquiries
• Schedule installation appointments based on customer availability, installation type, and ACS capacity
• Conduct Hard Surface Acclimation calls to prepare customers for upcoming installations
• Verify purchased items with customers to ensure they receive the correct product and scope of work
• Review floor plans and verify purchase order accuracy; request adjustments or additional POs as needed
• Receive calls from installation teams regarding estimated arrival times and job site updates
• Follow up with customers post-installation to ensure satisfaction and close out jobs
• Maintain accurate documentation of all call activity, order status, and next steps in internal systems
• Utilize The Home Depot platforms (HDSC and HDMS) to support order tracking and cross-functional communication

• Customers are scheduled accurately and promptly, with clear communication at every step
• High call volumes are handled with professionalism, efficiency, and a positive attitude
• Purchase orders and job details are verified and documented without errors
• Customers feel informed, prepared, and highly satisfied upon installation completion

• Prior call center experience preferred—energized by high call volume, not drained by it
• A natural communicator who is clear, courteous, and customer-focused on every call
• Comfortable navigating computer systems and learning new platforms quickly
• A problem-solver who adapts easily when processes shift or challenges arise
• Organized, detail-oriented, and committed to keeping accurate records
• A team player who understands that collaboration is what gets the job done
• Flexible and willing to work overtime or weekends when needed

• Medical, Dental, Vision
• Vacation (Planned Time Off)
• Sick/Personal (Unplanned Time Off)
• Flexible Spending Accounts
• Health Savings Account (HSA)
• Commuter Accounts
• 401k with Employer match (up to 4% employer match!)
• Voluntary Short Term Disability
• Company Paid Life Insurance and AD&D
• Employee Assistance Program (EAP)

Ready to join ACS Flooring and contribute to our legacy of excellence? Apply today.