Returns Coordinator

The RMA Coordinator is responsible for handling customer product returns within their Business Units. The ideal candidate is customer focused, flexible, and able to follow and develop processes and willing to take on additional duties. Demonstrates professionalism and initiative in daily activities, with excellent inter-personal and communication skills both oral and written.

• Primary business unit interface for Global Returns Team.
• Responds to requests via incoming emails daily.
• Manage generation and tracking of RMA work order within Oracle and Factory Logix (Shop floor data control database).
• Responsible for working with the business units in generating rework quotes for non-warranty customer returns.
• Responsible for managing build plan and revenue forecasting for all customer returns.
• Responsible for providing RMA build priority to business units on weekly basis and tracking of customer returns through the entire rework process.
• Responsible for working with Planning and Purchasing in ensuring replacement materials needed for repairs are on order.
• Responsible for identifying any potential risks tied to customer returns and working with integrated team in mitigating those risks.
• Prepares and emails the daily RMA Summary report.
• Assists Quality with root cause corrective actions (RCCA) efforts.
• Communicates with accounting, inventory control, shipping, carriers, Business Units, and entities to resolve issues and prevent re-occurrences.

• Typically requires 2+ years of customer service and/or experience in a manufacturing environment.
• Experience understanding and adherence to Support / Operations Best Practices.
• Experience working in a fast-paced environment with dynamic requirements and priorities.
• Experience with MS Office tools such as Word, Excel and Outlook is necessary.
• “This position requires you to have or obtain a government security clearance. Security clearances may only be granted to U.S. citizens.”

• Oracle and Factory Logix
• Associate Degree.

This position requires you to access information that is subject to U.S. export regulations. You may only access such information if you are a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. government.

• $38,300.00 - $76,600.00 annual salary for in-office or hybrid employees in FL, GA, IN, AZ, AL, MD or TX, and all remote employees
• $42,900.00 - $85,800.00 annual salary for in-office or hybrid employees in VA, CA, NH or MA
• $45,200.00 - $90,400.00 annual salary for in-office or hybrid employees in NJ,

Mercury considers a variety of factors to determine individual base salary offers to candidates, including:

• the role and related responsibilities;
• prior work experience;
• education, training, skills and certifications;
• internal equity with others employed by Mercury in similar roles;
• geographic location; and
• alignment with market data.

In addition to base salary, Mercury provides a variety of benefits for team members including:

• bonus opportunities (or special incentives for sales positions);
• health, life and disability insurance;
• company-paid holidays and time off;
• 401(k) retirement plan;
• discounted employee stock purchase plan;
• tuition reimbursement;
• access to professional development and personal wellness platforms including Linked In Learning, Headspace, Aaptiv and Virgin Pulse.

Team members at the Director or Vice President level are also eligible to receive annual stock-based awards.

Mercury offers a 9/80 alternative work schedule that provides employees more opportunity for work/ life balance (available based off location)

Mercury Systems is a technology company that makes the world a safer, more secure place. We push processing power to the tactical edge, making the latest commercial technologies profoundly more accessible for today's most challenging aerospace and defense missions. From silicon to system scale, Mercury enables customers to accelerate innovation and turn data into decision…