Contamination Control Service Manager - UniClean; Hudson, NH

At Uni First – Uni Clean Division, we Always Deliver—for our customers and our people.

As Contamination Control Services Manager you’ll provide operational and compliance leadership for Uni Clean contamination control services performed at customer locations. Initially, this position will be assigned primarily to a designated customer site, providing hands‑on leadership to stabilize operations, strengthen team performance, address identified compliance and service gaps, and ensure consistent execution in accordance with customer procedures, GMP requirements, and Uni Clean expectations.

As the CCS program develops, the role will expand to provide leadership and oversight across multiple customer locations, establishing consistent operating standards, developing site leadership, monitoring performance, supporting customer relationships, and driving continuous improvement across Uni Clean's contamination control service operations.

This position requires a strong working knowledge of GMP operations and the ability to effectively lead employees working within pharmaceutical and controlled environments. The Manager serves as a key liaison between Uni Clean leadership, onsite teams, and customer Operations, Quality, Safety, and Facilities organizations.

• Initially provide direct, onsite leadership at an assigned customer location to stabilize CCS operations, correct identified performance and compliance gaps, and establish sustainable operating practices.
• Lead all contamination control service operations within assigned customer site(s), ensuring execution aligns with customer procedures, scope of work, GMP requirements, and Uni Clean standards.
• Assess existing operations and develop corrective action plans addressing staffing, supervision, training, scheduling, documentation, communication, quality, and service execution.
• Establish clear expectations and accountability for supervisors and team members and actively manage performance until sustainable site leadership and processes are established.
• Serve as Uni Clean's primary operational point of contact for customer leadership, including Operations, Quality, Safety, Facilities, and other applicable stakeholders.
• Develop effective working relationships with customer leadership and proactively identify and resolve service or compliance concerns before they result in escalation.
• Participate in customer meetings, operational reviews, investigations, audits, and other activities necessary to support the CCS program.
• Maintain accountability for training completion and integrity, GDP/ALCOA documentation practices, gowning and controlled-environment behaviors, procedural compliance, and adherence to defined scope of work.
• Ensure employees are properly trained, qualified, and authorized before independently performing work within GMP or controlled environments.
• Manage staffing, scheduling, resource allocation, hiring, onboarding, employee development, and performance management necessary to meet planned and on-demand customer requirements.
• Identify, investigate, communicate, and escalation deviations, compliance risks, service failures, and other operational concerns.
• Support investigations, CAPAs, customer corrective actions, audit responses, and continuous improvement activities related to contamination control services.
• Develop and monitor KPIs related to quality, compliance, staffing, training, service completion, customer performance, and operational effectiveness.
• Reinforce a strong quality culture emphasizing individual accountability, data integrity, procedural compliance, and timely escalation.
• Ensure customer requests and activities remain within contractual scope and appropriately escalation potential scope changes or additional…