Administrator, Systems Operator

Job Description

Administrator, Systems Operator, SA

Location:

Nashua, NH

The SA - Digital Automation Systems Operator works within designated Service Advantage Partner locations as the on‑site Systems Operator. Operates and supports a variety of partner‑sold equipment at customer locations, generally within a specific geographic area. The role includes operating Modular Control Systems, partner structures, and client systems, managing priorities and performance of automation systems in all daily activities. The operator must demonstrate technical expertise and follow partner‑agreed Standard Operating Procedures, working with the partner support team to proactively identify issues impacting operations and system performance.

The overall job function is to maximize automation systems’ operational output and efficiency, providing expert support.

• Provide front‑line operational support of client automation, robotic, 3D printing, workstation, and technology systems.
• Operate automated systems, software‑based control systems, electrical and mechanical systems, and structures.
• Provide hands‑on support with electro‑mechanical aptitude and familiarity with Linux and command line to support client systems and products.
• Maintain partner‑level direct communications and interaction with client vendor partners.
• Support client’s key performance indicators, achieve maximum system uptime and overall client satisfaction.
• Perform system software updates per recommended client technical instruction.
• Possess technical skills to troubleshoot, operate client systems and remediate issues to ensure high‑level system performance.
• Collect and analyze data, apply a systematic approach to reach conclusions and make appropriate decisions.
• Perform a full range of support services including diagnostics, installation, mapping, induction, removal, configuration testing, and commissioning of client’s automation system.
• Demonstrate required digital competencies associated with assigned products and level assignments.
• Complete technical training on client systems as assigned.
• Review all technical information pertaining to supported systems and products.
• Act as a positive influence/champion within the team/organization.
• Proactively seek ways for process and operational excellence.
• Perform other duties related to partner support as assigned.

• Associate degree or 4‑year apprenticeship or equivalent experience or training in Robotics, Mechanical, Mechatronics, or Electrical fields.
• Serve as a role model and always exhibit professional appearance and behavior.
• Experience and proficiency in the following areas:
  • Automated systems and software‑based controls.
  • Electrical and electronic principles.
  • Technical skills including familiarity with Linux, Java, XML, SQL, and database administration.
  • PLC (Programmable Logic Controller) programs.
  • Industrial PC literacy.

• Degree from a vocational school or college focused in Robotics, Mechanical or Electronics fields.
• Demonstrated ability to multi‑task and prioritize many different projects and workloads.
• Ability to work independently.
• Physical dexterity and ability to stand for long periods of time.
• Ability to communicate effectively, written and verbally, with peers, management, contractors, and vendors.
• Highly self‑motivated, customer‑centric, and focused on team success.

• Excellent working knowledge of electro‑mechanical devices, automation systems, and technology applications.
• Expert knowledge of assigned client automation systems.
• Methodical approach to resolving problems.
• Strong interpersonal and verbal communication skills.
• Excellent customer service skills, including ability to follow up to ensure closure of issues.
• Skilled ability to read and comprehend written technical information such as site operations, technical manuals, and relevant publications.

• Work in a warehouse environment with adequate lighting, ventilation, and a normal range of temperature and noise.
• Variable shifts may be required to meet partners’ needs; overtime may be required.
• Regular use of a laptop,…