Quality Control Manager

GEMCORE’s continued success has earned national recognition through Inc. Magazine’s Fastest Growing‑Growing Companies and Cleveland Plain Dealer Top Workplace awards for six consecutive years. We are seeking a mission-driven leader who shares our passion for delivering exceptional patient care, operational excellence, and best‑in‑class diabetes support.

GEMCORE is seeking an experienced and strategic Quality Control Manager to lead process improvement activities that provide a more efficient, streamlined, and documented workflow. Ensure all internal processes, procedures, and operational systems are functioning as required for lean operational efficiency. This role is a key member of our Compliance team and requires cross‑functional collaboration and influence, serving as the key liaison between internal departments.

• Thoroughly examine and document operating practices through internal audits; create and/or modify SOPs. Monitor to ensure SOPs are being followed appropriately.
• Define, collect, and analyze operational metrics to identify bottlenecks and improve operational efficiency. Recommend data‑driven decisions.
• Develop, plan, and implement quality methods which assure all processes and services meet internal and external customer expectations.
• Support internal department’s management team in establishing accountable methods of performance.
• Develop reports for identifying continuous quality improvement and organization metrics.
• Follows up and evaluates the status of recommendations and adjustments. Documents shortcomings and communicates audit findings in a timely manner.

• Excellent knowledge of project management methodology, principles, and practices.
• ISO or Six Sigma certification preferred but not required.
• Strong analytical skills and ability to make data‑driven decisions.
• Background in the healthcare field preferred.
• Excellent communication skills, with the ability to influence at all levels of the organization.
• Ability to think critically and conceptually.
• Some experience in change management.
• Bachelor’s degree or 10+ years of relevant business experience.

GEMCORE is a family of healthcare companies—including EHCS, GEMCO Medical, Gem Care Wellness, and GEM Edwards Pharmacy—dedicated to delivering innovative products and services to enhance patient lives. Learn more at