Manager, Operational Excellence

GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fastest-Growing Companies and with the Cleveland Plain Dealer as Top Workplace 7 years running! We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture!

GEMCORE is seeking an experienced and strategic Manager, Operational Excellence to lead process improvement activities that provide a more efficient, streamlined, and documented workflow. Ensure all internal processes, procedures, and operational systems are functioning as required for lean operational efficiency.

• Implement Lean methodologies to drive process optimization and operational efficiency across multiple departments.
• Identify needs and inefficiencies, then assume project lead responsibilities to ensure seamless execution of initiatives, including timeline management, stakeholder coordination, and deliverable tracking.
• Partner with cross-functional teams to drive continuous improvement initiatives and ensure alignment with business objectives.
• Facilitate value stream mapping, root cause analysis, and other Lean tools to identify inefficiencies and areas for improvement.
• Support senior leadership in executing operational strategies that improve key performance metrics, enhance customer value and drive long-term business growth.
• Define, collect, and analyze operational metrics to identify bottlenecks and improve operational efficiency. Recommend data-driven decisions.
• Explore the integration of new technologies, including automation and AI, to further streamline processes and increase operational agility.
• Drive the progress and impact of improvement initiatives, ensuring they deliver measurable business results.
• Develop, plan, and implement quality methods which assure all processes and services meet internal and external customer expectations.
• Support internal department’s management team in establishing accountable methods of performance.
• Thoroughly examine and document operating practices through internal audits; create and/or modify SOPs. Monitor to ensure SOPs are being followed appropriately.

• Excellent knowledge of project management methodology, principles, and practices.
• ISO or Six Sigma certification preferred but not required.
• Strong analytical skills and ability to make data-driven decisions.
• Background in the healthcare field preferred.
• Excellent communication skills, with the ability to influence at all levels of the organization.
• Ability to think critically and conceptually.
• Some experience in change management.
• Bachelor’s degree in engineering, operations, or supply chain; or 10+ years of relevant business experience.

GEMCORE, a family of companies headquartered in Hudson, Ohio - Edwards Health Care Services, GEMCO Medical, Gem Care Wellness, and GEM Edwards Pharmacy - offers a core set of healthcare solutions by partnering with manufacturers, providers, employer groups, insurance groups, and patients to deliver high quality healthcare products and innovative services to proactively better lives. For more information, visit