Appointment Setter

Compensation

$15.00 - $17.00/hour

Full time

Permanent

Customer service and call centres

1800 Georgetown Rd, Hudson, OH 44236, USA

Our outbound Appointment Setter is responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in‑home sales consultation.

• Initiate outbound calls for customer leads generated from the canvassing team.
• Review information provided by customers to confirm accuracy and determine availability for in‑home sales consultation.
• Overcome objections from potential customers regarding scheduling, cost, etc. to schedule sales consultation as soon as possible.
• De‑escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution.
• Exceed customer service expectations by providing an outstanding experience to every potential customer.
• Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality.
• Promote teamwork through consistency, reliability, and group cohesiveness.
• Must hold a valid driver’s license.
• Perform other duties as assigned by supervisor.

• High School Diploma or equivalent.
• Effective verbal and written communication skills.
• Proficiency in multitasking and typing while speaking to customers.
• Ability to work independently as well as in a team environment.
• Customer‑oriented and able to troubleshoot and resolve customer questions and concerns.
• Ability to adapt to new situations and learn quickly.
• High level of flexibility in a constantly changing environment.
• Ability to make decisions quickly by balancing company guidelines and customer needs.
• High degree of dependability, motivation, and flexibility.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Legally authorized to work in the USA without sponsorship for an employment visa.

• Previous experience in a dynamic call center or customer service role.
• Home improvement knowledge and/or experience.

Indoor work in a climate‑controlled environment. Sedentary work. Exerting up to 10 pounds of force occasionally. Work is sedentary, involving sitting most of the time.

• Health, dental, and vision insurance after 90 days.
• 401(k) savings plan with company match.
• Paid time off, including paid parental leave.
• Employee assistance program.
• Employee discount marketplace.
• Gym membership compensation.

Leaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).