Customer Care Coordinator
Job in
Hudson, Summit County, Ohio, 44236, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
- Handle inbound customer service calls and email inquiries promptly, ensuring first contact resolution.
- Provide professional and accurate responses, demonstrating a high level of knowledge and expertise.
- Respond to inquiries regarding order placement/status, billing, part repairs and returns, and quote requests.
- Escalate more complex issues to the appropriate department or staff for further assistance.
- Arrive on time, prepared, and ready to work at your workstation for scheduled shifts.
- Attend required training and meetings to stay updated on product knowledge, policies, and procedures.
- Maintain a professional demeanor, striving to establish a positive rapport with every customer.
- Offer instructions to customers and troubleshooting assistance for websites and other systems.
- Update and ensure the accuracy of customer data, order details, and case information in all relevant systems.
- Document customer interactions thoroughly, recording important details and resolutions.
- Work closely with the management team to stay informed about changes or updates in products, policies, and procedures.
- Collaborate effectively with colleagues and contribute to a positive team environment.
- Demonstrate a willingness to help and support your team members as needed.
- Customer Service
Experience:
Possess at least 1 year of prior experience in a customer service role, demonstrating your ability to handle customer inquiries and provide satisfactory resolution. - Strong Communication
Skills:
Exhibit excellent verbal and written communication skills to effectively interact with customers and convey information clearly. - Empathy and Listening
Skills:
Display empathy and active listening skills to de-escalate issues and handle situations where there may be order delays or other challenges. - Collaboration:
Work well in a team environment, demonstrating a cooperative attitude and a willingness to assist your colleagues.
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