Customer Success Representative ; Csr

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Full Time Hudson, OH, US

Etactics is a leading revenue cycle solutions provider offering innovative SaaS tools that improve our clients’ financial performance, compliance posture, and customer engagement. We serve healthcare, financial services, and other regulated industries with modern, secure, and scalable platforms. Our mission is to simplify complex workflows—making our clients’ operations smarter, faster, and more efficient.

Launch your career in Revenue Cycle Management (RCM) as a Customer Success Representative I (CSR-I). In this foundational role, you will provide the critical, reactive assistance that drives our users' daily productivity. By managing a fast-paced, high-volume queue to resolve technical and billing issues across all customer segments, you will learn the inner workings of a healthcare clearinghouse from the ground up.

We view this role as an incubator for our future RCM experts; you will gain the hands‑on experience and industry knowledge needed to advance into Specialist, Strategist, or Management positions as you build a rewarding career in healthcare IT.

• Tier 1 Support:
  Manage the incoming support queue with a focus on speed and accuracy.
• Issue Triage:
  Efficiently resolve common issues or escalates complex problems to the appropriate Customer Success Specialist or Strategist.
• Documentation:
  Maintain the customer‑facing Help Center and FAQ database.
• Feedback Loop:
  Identify recurring user pain points and report them to the Associate Customer Success Manager to improve system configurations.

• Natural intuition for customer needs and a commitment to helpfulness.
• Exceptional communication skills and a “solve‑it‑now” mindset.
• High School Diploma.

• 2+ years experience in customer service, especially in the healthcare or software industries.