Allstate Insurance customer service

Job Description

If you love helping people, thrive in a fast paced environment, and take pride in delivering exceptional service, you’ll fit right in with our team. We’re a busy, well established local insurance agency in Hudson - proudly second generation - and we’re looking for a professional, motivated Customer Service Representative who brings positivity, polish, and genuine care to every customer interaction.

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan

What You’ll Do

• Answer incoming calls - provide friendly, knowledgeable support
• Welcome customers - create a warm, professional in office experience
• Take payments - handle transactions accurately and efficiently
• Process policy changes - assist customers with everyday insurance needs
• Sell expanded market insurance policies - classic car, vacant home, commercial, etc.
• Identify cross-sell and referral opportunities for the team
• Collect signatures & documentation - follow up with customers to complete required items
• Support agency operations - jump in where needed to help the team succeed

What You Bring

• Multi tasking ability in a busy office
• Process oriented mindset with strong attention to detail
• Excellent communication skills - written and verbal
• Problem solving skills and a customer first approach
• Pride in your work and commitment to quality
• Comfort with web-based tools and digital workflows
• Team focused attitude with willingness to learn
• Active Property & Casualty license