IT Manager- Systems and Infrastructure

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- Systems and Infrastructure role at Indicor

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- Systems and Infrastructure role at Indicor

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Alpha Technologies is a global leader in designing, manufacturing, servicing, and supporting precision rubber and polymer laboratory instrumentation, as well as data acquisition and analysis software systems. Our advanced rheology test equipment is trusted across industries, including automotive, aerospace, medical, and safety, ensuring the highest standards of quality and performance. Alpha is part of Indicor™. Alpha’s commitment to excellence is reinforced by our ISO 9001 and ISO 17025 certifications, ensuring precision, reliability, and innovation in everything we do.

Alpha has approximately 170 employees in over 15 countries, operating sales and manufacturing locations in over 7 countries.

The IT Manager – Systems and Infrastructure is a hands‑on leadership role responsible for ensuring the stability, security, and performance of Alpha’s technology environment. This role oversees IT operations, cloud and on‑premises infrastructure, and enterprise systems supporting business operations, including ERP, CRM, and BI platforms. The manager will lead a small team (2 direct reports) and collaborate closely with Alpha Technologies’ leadership team and Indicor’s Cybersecurity Manager/team to ensure compliance with corporate security standards.

This individual will combine technical expertise with leadership and vendor management skills to ensure seamless IT service delivery and the continuous improvement of Alpha’s technology landscape.

• Lead and mentor the IT team, ensuring efficient IT operations and effective end‑user support. Set priorities, manage workloads, and foster a culture of accountability and continuous improvement. This includes setting KPI’s for the hardware and software support teams.
• Act as a key operational partner with business leaders to understand IT challenges and operational needs. Deliver tailored IT solutions that enable business productivity and align with Alpha & Indicor’s enterprise standards.
• Take a hands‑on role in overseeing infrastructure across Azure cloud and on‑premises systems. Ensure reliability, scalability, and cost optimization of Azure environments, Microsoft 365, Entra , Intune, and related collaboration platforms.
• Guide modernization initiatives, including migration of current and legacy systems to on‑prem and cloud platforms and integration of ERP, CRM, and BI systems. Promote interoperability and efficient data sharing across the enterprise. Modernize IT ticket system for (potentially to Ninja One) for proper Enterprise tracking of metrics to key KPI’s.
• Collaborate closely with Indicor’s Cybersecurity Manager to ensure secure configurations, endpoint protection, and compliance with security frameworks. Support the implementation of identity management, access controls, and data protection measures.
• Partner with leadership team to develop appropriate IT strategy for newly acquired businesses.

• Strategic Vendor Negotiations and Relationships:
  Take part in negotiations with technology vendors and service providers to secure advantageous pricing, contracts, and service terms. Maintain strong vendor relationships to ensure long‑term value and reliability.
• Service Delivery Oversight:
  Coordinate managed service providers and delivery partners to ensure consistent service quality and alignment with operational standards. Oversee performance of external partners, delivering infrastructure as a service, M365, and Azure environments and business system services.
• Performance and SLA Compliance:
  Monitor vendor performance and adherence to service level agreements (SLAs). Conduct regular reviews and enforce corrective actions where necessary to maintain operational excellence.
• Collaborative Project Management:
  Partner with internal stakeholders and external teams to lead IT initiatives from planning through…