Modality Service Engineer

Glassbeam, Inc. is the health care industry leader in medical equipment analytics and remote monitoring. Glassbeam's software transforms raw machine data into real‑time, actionable insights that help customers detect issues early, reduce unplanned downtime and optimize equipment utilization.

Modality Service Engineer, Asset Intelligence leads the development and deployment of predictive service capabilities for medical imaging systems (CT/MRI). This role sits at the intersection of field service expertise, data analytics, and product innovation
, translating real‑world equipment behavior into scalable software‑driven solutions.

• Lead creation, validation, and optimization of alerts and error events from connected systems and sensors
• Translate failure modes, error codes, and service patterns into predictive rules and logic
• Validate alert efficacy across OEMs, modalities, and diverse installed bases
• Continuously improve predictive accuracy, coverage, and performance

• Serve as SME for medical imaging systems (CT/MRI), including reliability and failure modes
• Apply deep technical knowledge to improve uptime, FTFR, and MTTR outcomes
• Identify trends and root causes across systems to drive service improvements
• Provide technical insight to guide product development and analytics models

• Travel to customer sites to deploy sensors, configure systems, and validate performance
• Partner with Radiology and HTM teams to operationalize solutions
• Collaborate with customers to refine troubleshooting workflows and service processes
• Deliver high‑quality customer support both remotely and on‑site

• Partner with Engineering (including ML teams) to test, validate, and scale new capabilities
• Translate customer insights into product enhancements and new features
• Define priorities and tradeoffs based on customer needs, QA, and competitive landscape
• Contribute to roadmap development and innovation initiatives

• Assess market needs, competitive positioning, and product performance
• Develop business cases for strategic investments and technology development
• Provide reporting and insights to senior leadership and Board‑level stakeholders
• Drive continuous improvement across product quality, service delivery, and analytics

• 10+ years of experience in field service or service engineering for medical imaging systems
• Hands‑on experience across multiple OEMs (GE, Siemens, Philips, Hologic, etc.)
• Deep expertise in CT/MRI systems, including failure modes and diagnostics
• Strong analytical mindset with ability to identify trends and translate into action
• Experience working cross‑functionally with engineering, product, and customers
• Ability to travel regularly and work directly with customer environments

• Experience with predictive analytics, AI/ML, or connected/IoT‑enabled systems
• Experience working with healthcare systems, HTM teams, or radiology departments
• Familiarity with data pipelines, system logs, or analytics platforms
• Experience building business cases or influencing strategic product decisions

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more)
• Career and professional development through training, coaching and new experiences
• Hybrid culture with new & beautiful work spaces that balance flexibility, collaboration, and productivity
• Inclusive and diverse community of passionate professionals learning and growing together

Parts Source, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Legal authorization to work in the U.S. is required.