VP of Service Operations

Ambient
is a growing company in the evolving field of HVAC Services, and we strive to make buildings work better. Specializing in optimizing complex building HVAC systems, our team's diverse skill set delivers value to our clients from the design stages of new construction through the operation of existing buildings. Our HVAC service team provides start‑up services for complex HVAC equipment from a wide range of manufacturers, as well as ongoing preventive maintenance, break/fix repair, and equipment retrofit services.

The Ambient team consists of experienced industry‑leading professionals, focused on cost‑effective solutions to our clients.

Role: VP of Service Operations, Midwest

The Vice President of Service Operations – Midwest is responsible for executing regional strategies for MIH while we expand into the Midwest within established timelines. This is achieved through effective staff management and continuous process improvement. This role ensures that all field operations meet required deadlines within a highly supervised HVAC service environment. They will provide leadership to position the company as an outstanding service provider to customers while supporting the growth of the Ambient Enterprises equipment sales business.

They will lead the development and complete short and long‑term strategic plans to provide enhanced levels of service with efficient management of resources. The ideal candidate shall possess deep understanding of growth opportunities within the HVAC service space, operational efficiencies, acquisition integration solutions, and leverage subcontractors/equipment suppliers.

This position will report to our SVP of Technical Operations.

• Provides leadership, direction, and continuity in operations, staffing optimization, and forecast data within the region of oversight.
• Handle staff performance and development, hiring and disciplinary actions, succession planning, and provide appropriate mentoring and coaching.
• Lead or participate in departmental projects and initiatives.
• Partner with key collaborators throughout the business units to achieve company goals and objectives.
• Recommend and implement critical initiatives in alignment with Field Services that have a direct positive effect on region goals and objectives.
• Provides day‑to‑day oversight and direction to regional team members.
• Participate in the development of departmental and company infrastructure and standardized policies, procedures and metrics.
• Act as service liaison when working with various departments and organizations within Ambient Enterprises.
• Mentors Field Service Technicians and Representatives and assists when customer issues arise.
• Lead the development and execution of short and long‑term strategies to improve service level to customer.
• Implements reward/recognition programs for the coworkers who provide excellent customer service.

• Minimum of four (4) years customer service management experience.
• Minimum of seven (7) years of professional (Industry/Military) experience.
• Experience working with a technical field‑based organization.
• Time management skills, including the ability to effectively prioritize activities and the flexibility to change course to react to changing business/market conditions or business goals.
• Demonstrable skill at guiding/coaching/motivating direct reports to achieve objectives.
• Ability to develop and implement multiple priorities and approaches to meet objectives.

Degree in Business, Engineering, or another related major.

Salary based on experience with generous bonus structure and benefits.

Ambient provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.