Inside Sales Supervisor Job Hudson area,Ohio USA,Management

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.

Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented Leaf Filter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We’re proud to say we’ve been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally.

The benefits of working at Leaf Home are wide-ranging and include:

Position Summary: The Inside Sales Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees. The Inside Sales Supervisor will need to demonstrate a high-level of professionalism while creating an environment that fosters teamwork and success.

Essential Duties and Responsibilities:

Develop and manage a team of inside sales representatives through training, mentorship, and real-time KPI performance coaching.
Provide daily direction and communication to employees so that calls are placed and answered in a timely, efficient, and knowledgeable manner.
Create and maintain a high-quality work environment so team members are motivated to perform at their highest level.
Conduct performance reviews including 30/60/90-day, and yearly reviews.
Monitor timesheets including time off requests, schedules, and timesheet approvals.
Address performance issues in real-time following established company and department policy.
Provide statistical and performance feedback on a regular basis to each team member.
Conduct one-on-one and team meetings to provide feedback, coaching, and team collaboration.
Lead and/or participate in special projects as needed.
Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:

High school diploma or equivalent.
2+ years of contact center supervisory experience.
Proven leadership and team management skills.
Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball.”
Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “win every day” mentality.
Hold oneself accountable and responsible while being self-driven in accomplishing goals.
Detail-oriented and can focus on task at hand by finding the most efficient and effective pathway to completion.
Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
Proficiency using Microsoft Office Suite (Outlook, Word, Excel,…