Hudson Stock Manager

Overview

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Purpose: The Retail Stock Manager at Richmond International Airport oversees comprehensive stock operations for retail locations with sales up to $20 million, ensuring efficient inventory management, optimal stock levels, and seamless coordination between receiving and sales floor operations.

• Competitive Salary Range:$52,918 -$60,477 + quaterly bonus (up to 20%)
• Employee Discount: at Dufry, Hudson and HMS Host
• Paid Time Off
• Company-Paid Life Insurance
• Retirement Programs & Matching Contributions: 401K & RRSP
• Employee Recognition & Anniversary Programs
• Tuition Assistance & Scholarships

• Manages all aspects of stock operations including receiving, inventory control, and merchandise flow to maximize sales opportunities; collaborates with Retail Director of Operations to optimize stock processes and achieve operational KPIs within budget parameters
• Manages relationships with multiple vendors to ensure proper stock levels support sales objectives; coordinates operations across retail, restaurants, and duty-free shops while resolving delivery issues, shortages, and quality concerns
• Monitors and reports on key performance indicators (KPIs) including inbound throughput, labor efficiency, and operational metrics; manages reverse logistics for store and vendor returns while developing contingency plans for distribution center operations
• Develops and implements stock procedures and standards to ensure consistent execution across all shifts; collaborates with airport leadership on hiring decisions while training, coaching, and developing stock team members and administering corrective actions and terminations as needed
• Ensures compliance with U.S. Customs, FDA, and other regulatory bodies; maintains accurate records especially for bonded merchandise and passes required government background checks for Customs Bonded Warehouse operations
• Enforces comprehensive food safety protocols including FIFO stock rotation, expiration date monitoring, and HACCP compliance; conducts regular Quality Assurance tours and maintains cleanliness and security of food storage areas
• Analyzes inventory data and stock performance metrics using SAP, Crunch Time, and other management systems; implements cycle counting programs and maintains accurate perpetual inventory records
• Coordinates with merchandising and sales teams to support promotional activities, seasonal resets, and new product launches; ensures proper stock allocation and timely floor replenishment
• Communicates and collaborates with airport management teams to build partnerships and align operational goals while maintaining compliance with safety, security, and regulatory requirements
• Plans and executes annual physical inventory processes; coordinates with external audit teams and implements corrective actions for inventory discrepancies while maintaining operational continuity

• This position typically reports to the Retail Director of Operations or zone leadership within an airport
• The Retail Stock Manager position as described falls under the Fair Labor Standards Act as an Exempt position
• The Retail Stock Manager position requires varied scheduling with presence during receiving periods, operational reviews, and inventory activities to ensure comprehensive oversight of stock operations
• Must be able to pass government background checks required for working in a Customs Bonded Warehouse
• Physical Requirements:
  • Ability to walk extensively throughout warehouses and retail locations for extended periods
  • Lift, carry, and move inventory items up to 50 pounds regularly
  • Visual acuity to review inventory records, conduct physical counts, and analyze data reports
  • Work in varying warehouse and retail environments with different temperature and noise levels

• Education and Experience:
  
  The combination of education and professional experience must exceed 4 years:
  • In a management role:
    Requires at least one year of experience managing stock operations or inventory management teams in retail environments
  • In a technical role:
    Requires 4 years of experience in stock operations, inventory management, or supply chain coordination with multi-location responsibility
  • A bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or related program can count for 2 of the 4-year requirement
• Specialized Training:
  • Knowledge of retail inventory management systems, supply chain processes, and vendor relationship management
  • Experience with inventory systems like SAP and Crunch Time; SAP WMS experience preferred
  • Understanding of U.S. Customs, FDA, and regulatory compliance requirements
  • Working knowledge of HACCP preferred
  • Knowledge of loss prevention and regulatory compliance requirements for stock operations
• Strong financial and analytical skills with ability to interpret inventory reports, analyze stock performance data, and…