Distribution and Fulfillment Manager

About Leaf Home

At Leaf Home, we are powered by people on a single mission to make home ownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.

From competitive medical benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and Vet Connect, we are dedicated to making Leaf Home a workplace where you can win every day. Come grow your career with us.

Why Leaf Home

• We Win – Being driven every day to win is who we are
• People Powered – Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more
• Family Feel with Enterprise-Level Resources – You are important to us, and we’ve built a culture you’ll love
• Support – Inclusion, sustainability, and reliability surround everything we do
• Personal Growth – Dedicated to providing resources and encouragement for employee growth
• Mobility – Locations throughout the U.S. and Canada, with continued expansion

Position Summary

The Manager of Distribution and Fulfillment leads the company's North American distribution network and warehouse operations, overseeing company-owned distribution centers, third-party logistics (3PL) partners, installer pickup locations, and distribution personnel. This role drives operational excellence by optimizing inventory flow, ensuring safety and efficiency, and collaborating with cross-functional teams to deliver materials where and when they are needed to support business growth.

Essential Duties and Responsibilities:

• Lead and oversee distribution and fulfillment operations across the North American network, establishing standardized operating procedures, warehouse and fulfillment standards, and operational controls to ensure accurate order fulfillment, efficient inventory flow, on-time material availability, and exceptional service levels.
• Develop and execute distribution and fulfillment strategies, KPIs, dashboards, and performance metrics to improve order accuracy, fulfillment cycle time, inventory accuracy, cost efficiency, customer service, and overall network performance.
• Drive continuous improvement initiatives by analyzing distribution and fulfillment workflows, implementing Lean methodologies, and improving picking, packing, shipping, inventory control, and material replenishment processes to strengthen current and future network capabilities.
• Manage warehouse and fulfillment infrastructure, including facility conditions, material handling equipment, storage optimization, space utilization, and safety programs to support efficient receiving, storage, fulfillment, and shipping operations.
• Lead vendor and third-party logistics (3PL) management by developing strategic supplier relationships, monitoring fulfillment performance and service-level agreements (SLAs), conducting performance reviews, and ensuring quality, capacity, redundancy, and cost competitiveness.
• Develop distribution and fulfillment team capabilities through training, competency development, and operational coaching while providing leadership with guidance and risk assessments related to warehouse operations, inventory management, fulfillment execution, and network performance.

Experience and Minimum Qualifications:

• 5+ years of progressive experience in distribution, warehousing, logistics, or supply chain operations, including responsibility for large-scale or multi-site distribution networks.
• Proven experience leading and developing high-performing teams, including geographically dispersed employees and cross-functional partnerships.
• Experience developing and implementing Standard Operating Procedures (SOPs), process improvements, and operational controls.
• Experience managing third-party logistics (3PL) providers, vendor relationships, and supplier performance.
• Strong knowledge of warehouse operations, order fulfillment, inventory management, distribution best practices, service-level performance, and operational KPIs.
• Experience utilizing…