Administrative Coordinator

Administrative/Customer Service Coordinator

We are looking for an Administrative/Customer Service Coordinator to join a team in Wisconsin, supporting both customer-facing communication and daily administrative operations. This contract-to-permanent opportunity is ideal for someone who excels at handling inbound inquiries, resolving concerns effectively, and keeping documentation accurate and organized. The role blends client service, coordination, and clerical support in a fast-paced environment where clear communication and strong follow-through are essential.

Responsibilities:

• Respond to incoming calls and inquiries from internal and external customers with a courteous, service-focused approach.
• Calm tense interactions by addressing concerns thoughtfully, identifying practical solutions, and guiding callers toward resolution.
• Perform day-to-day administrative tasks such as document preparation, scanning, fax coordination, mailing, and accurate data entry.
• Review, complete, and update forms and supporting records within designated systems to maintain timely and accurate processing.
• Assist with accounts receivable-related activities by checking service authorizations for completeness, identifying discrepancies, and coordinating corrections.
• Maintain organized digital files and records using tools such as Adobe and Docu Sign to support efficient document handling.
• Coordinate scheduling and workflow activities to help keep team operations on track and ensure tasks are completed in a timely manner.
• Follow company policies, procedures, and applicable regulatory requirements while maintaining confidentiality and accuracy in all work.
• Participate in training and ongoing development efforts to strengthen product knowledge, systems proficiency, and service effectiveness.