Customer Service Representative

Customer Service Representative

Full Time Hudson, WI, US

Salary: $18.00 per hour

Full‑time in‑store position. Store hours:
Monday – Friday: 10:00 AM – 6:00 PM. Rotating Saturdays: 9:00 AM – 2:00 PM. No Sundays.

Our Customer Service Representatives assist potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures. They are the heart of our business and play a critical role in delivering honest, respectful service.

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

• Paid on‑the‑job training
• Career growth opportunities
• Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.

General

• Must be able to work full‑time schedule listed above
• Positive attitude and strong work ethic
• Excellent communication skills
• Detail‑oriented and organized

Education

• High school diploma or equivalent required

Experience

• Previous customer service experience preferred but not required
• Computer and data entry experience preferred but not required

Additional Requirements

• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Loan Max Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.