Customer Service Representative

Position Overview

We are looking for a motivated and customer-focused Customer Service Representative to assist our Sales Department. In this role, you will serve as an important first point of contact for prospective and current customers, helping create a positive experience while supporting our sales team. If you enjoy building relationships, communicating with customers, and working in a fast-paced automotive environment, this is a great opportunity to grow your career within the Luther Auto Group.

• Respond promptly to customer inquiries via phone, email, text, and online leads
• Build rapport with customers and gather information about their vehicle needs
• Schedule appointments for customers to meet with sales consultants and visit the dealership
• Follow up with prospects and previous customers to maintain engagement and encourage dealership visits
• Maintain accurate customer records and activity within the CRM system
• Support the sales team by helping manage lead flow and customer follow-up efforts
• Educate customers on dealership services, inventory availability, and current promotions
• Deliver a professional, friendly, and helpful customer experience with every interaction
• Work closely with the sales and management teams to help achieve departmental goals

• Previous customer service, retail, hospitality, or call center preferred
• Strong communication and relationship-building skills
• Positive, energetic attitude with a team‑player mindset
• Comfortable speaking with customers by phone, text, email, and in person
• Strong organizational skills and attention to detail
• Professional appearance and strong work ethic
• Basic computer skills and the ability to learn CRM software
• Ability to work a retail schedule, including Saturdays and evenings

• Competitive hourly pay
• 40 hour work week