Clinical Services Urgent Care Supervisor

Job Details Level: Experienced

Job Location:

Hudson, WI
- Hudson, WI 54016

Position Type:
Full Time Education Level: 4 Year Degree Travel Percentage:
None Job Shift: Any

The primary purpose of the Urgent Care Supervisor is to provide clinical oversight to the department, manage daily schedules and resources ensuring efficient and timely patient care.

• Provides daily work direction to designated staff and troubleshoots as appropriate
• Create and review monthly staff schedules ensuring coverage at all sites
• Create and review provider schedules ensuring adequate coverage at all sites
• Ensure policies & procedures are adhered to adequately and collaborate with management regarding implementation of new policies
• Conducts employee annual performance reviews
• Manages employee timesheets and timecard approval
• Participates in interdepartmental meetings as appropriate
• Monitor & complete items in team pools/provider inboxes
• Monitor & assign daily tasks to team assistants to ensure accuracy and completion
• Administer intravenous fluids (IVs), place catheters, and assist with ports
• Assist with hospital and ER patient transfers
• Assess and monitor acute patient needs
• Assists with execution of EMR projects, solutions, and troubleshooting
• Complete staff counseling with Clinical Services Management
• Performs additional duties as assigned

• Remain punctual, reliable, and available for late coverage if applicable
• Maintain a positive and respectful attitude while supporting the clinic vision
• Maintain required RN or LPN licensure
• Maintain current BLS and ACLS certification
• Work effectively under pressure in a fast-paced environment
• Maintain a neat and well-groomed professional appearance
• Interact positively with all interdisciplinary team members
• Maintain confidentiality of all information acquired through clinic employment
• Establish and maintain positive working relationships with patients, providers, internal personnel, and outside facilities
• Follow clinic emergency/safety protocols and attend mandatory meetings
• Abide by clinic protocols, ergonomic recommendations, and OSHA standards

• Subject to interruptions, high volume telephone calls, and frequent problem solving activities
• Subject to hostile and emotionally upset patients, staff, or outside agencies
• Flexibility in scheduling required to meet department needs

• Abide by ergonomic recommendations of the position
• Must possess sight/hearing senses, or use prosthetic devices that will enable these senses to function adequately
• Stand or Sit for several hours
• Subject to lifting and carrying supplies averaging 25 pounds
• Repetitive motions involving use of phone and keyboard

• Minimum:
  Licensed RN or LPN in Wisconsin and Minnesota
• Minimum: RN or LPN
  - Two or more years of healthcare experience

• Ability to work independently with minimal instruction
• Excellent verbal and written communication skills
• Good judgment skills and ability to prioritize tasks
• Knowledge of medical terminology and general nursing skills
• Knowledge of PC, Windows, & Microsoft Office
• Exhibit leadership and time management skills