Global ERP Program Lead

Overview

Resonetics is a global leader in advanced engineering, prototyping, product development, and micro manufacturing, driving innovation in the medical device industry. With rapid expansion across all our locations, we continue to push the boundaries of technology while fostering a dynamic, employee-centered culture. Our commitment to excellence and continuous improvement makes Resonetics an exciting place for professionals passionate about shaping the future of micro-manufacturing and being part of something bigger.

The Global ERP Program Lead at Resonetics is responsible for delivering complex ERP initiatives and owning day-to-day ERP support and enhancements in a lean environment. This role combines program leadership with direct individual contribution—owning outcomes across planning, execution, and ongoing support. Deep ERP expertise is required; prior experience with Epicor or QAD is not. Candidates with strong experience in other ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics, IFS) who can translate business processes across systems are strongly encouraged to apply.

• Program Delivery:
  Develop business cases, project plans, and budgets, and lead complex ERP initiatives end-to-end. Ensure clear scope, disciplined execution, and delivery against committed timelines and budgets. Develop and present executive-ready materials for C-level stakeholders.
• Operational Ownership:
  Own day-to-day ERP support and enhancements. When issues arise, take immediate ownership—mobilizing internal resources, consultants, and vendors to drive resolution and restore operations quickly.
• Lean Execution:
  Operate without a large internal team. Personally produce high-quality deliverables and ensure consultants deliver complete, accurate work. Set direction, close gaps, and maintain momentum without relying on others to do so.

This role does not require hands-on configuration in Epicor or QAD. It requires the ability to translate business needs into clear requirements, guide solution design, drive alignment with business stakeholders, and ensure project teams comprised of both business and technical resources deliver results against defined scope, timelines, and objectives.

Success in this role requires strong ownership, attention to detail, and the ability to operate independently. The right candidate takes responsibility for outcomes, maintains high standards for quality and completeness, and ensures progress continues without waiting for escalation or additional layers of support.

• Develop and deliver ERP business cases for migrations and other complex ERP initiatives, including clear scope, assumptions, financials, and executive-ready materials for C-level stakeholders.
• Build and maintain detailed project plans and budgets; track progress, manage risks, and ensure delivery against committed timelines and financial targets.
• Lead ERP initiatives end-to-end, from requirements through deployment, ensuring completeness and accuracy at each phase.
• Facilitate requirements discussions with business SMEs, translating needs into clear, actionable ERP requirements and solution direction.
• Partner with functional leaders to align ERP capabilities with business processes, ensuring practical and scalable outcomes.
• Own day-to-day ERP performance, including issue resolution, enhancements, and overall system stability.
• Take immediate ownership of production issues, mobilizing internal resources, consultants, and vendors to drive timely resolution.
• Lead and direct external consultants and vendors; ensure deliverables are complete, accurate, and aligned with defined scope and expectations.
• Identify gaps in plans, requirements, or deliverables and take action to resolve them without deferring ownership.
• Produce clear, concise status updates, risks, and decisions for leadership, maintaining transparency and accountability across all initiatives.

• Bachelor’s degree in Business, Information Systems, or a related field (MBA or Master’s is a plus, not required).
• 12+ years delivering ERP initiatives, including business cases, planning, and execution.
• Background…