Digital Systems Support Engineer

About the Role

Molex is seeking a Digital Systems Support Engineer to join our Optical Systems Business Unit (OSBU). In this role, the successful candidate will be part of a global operations team, contributing to the expansion, stabilization, and on‑site support of OSBU's manufacturing digital capabilities across North America and Mexico.

• Serve as the North America Digital Operations support point, based in Hudson, supporting Hudson production operations and providing same‑time‑zone support coverage for Naperville and Guadalajara when needed.
• Provide local first‑response support for production digital systems, including manufacturing execution systems, shopfloor applications, traceability systems, production reporting tools, labeling/scanning applications, terminals, and other manufacturing support systems.
• Troubleshoot day‑to‑day production system issues by working directly with production, engineering, quality, planning, local IT, Global IT, external vendors, and application owners.
• Provide on‑site support for shopfloor digital issues that require local presence, such as user operation checks, terminal/device verification, scanner/printer connectivity, workstation setup, and line‑side system usage.
• Work closely with the Zhuhai‑based Digital Operations team to escal and resolve system issues, coordinate with L2/L3 support teams, and ensure alignment with global standards, governance, and escalation processes.
• Monitor system performance, interfaces, data flow, and system availability to ensure production continuity and data integrity.
• Support new system deployment, production ramp‑up, user acceptance testing, go‑live readiness, hypercare, and post‑go‑live stabilization for North America and Mexico sites.
• Support user access management, role assignment, and basic system administration tasks in line with company policies.
• Train and enable local key users and production users on digital system operation, issue reporting, basic troubleshooting, and standard work instructions.
• Document support cases, recurring issues, root causes, workarounds, and lessons learned to improve the regional support knowledge base and reduce repeated incidents.
• Identify opportunities for system optimization, automation, and continuous improvement to improve operational efficiency and system reliability.

• Bachelor's degree in Information Technology, Computer Science, Automation, Industrial Engineering, Engineering, or a related technical field.
• Solid troubleshooting and analytical skills, with the ability to support live production environments under pressure.
• Good understanding of system integration concepts, including interfaces, APIs, data flow, and basic application connectivity.
• Familiarity with databases, SQL queries, operating systems, and basic networking concepts.
• Must be able to meet applicable U.S. Person access requirements for ITAR‑controlled production support, where required by the work scope and subject to Trade Compliance / Legal confirmation.
• Willingness to provide on‑site support, in the US and Mexico, and respond quickly to urgent production issues when needed; travel to Mexico will be at least quarterly.

• Experience supporting manufacturing execution systems, shopfloor applications, traceability systems, production reporting tools, labeling/scanning systems, or other production‑related systems in a manufacturing environment.
• Understanding of manufacturing operations and the ability to connect system issues with shopfloor process impact.
• Experience supporting production ramp‑up, new site deployment, system go‑live, hypercare, or manufacturing digital transformation projects.
• Experience working in a multi‑site or global support model, especially with remote teams across different time zones.
• Experience supporting system rollout, user training, go‑live readiness, and post‑go‑live stabilization.
• Familiarity with log analysis, system monitoring, performance troubleshooting, and incident management processes.
• Basic scripting, data query, or automation capability, such as SQL, Python, Power Shell, or similar tools.
• Exposure to manufacturing data analytics tools, such…