Ford & CDJR Service Director

Ford & CDJR Service Director

Location: Veero Ford & Chrysler Dodge Jeep Ram – Morris, MN

At Veero Ford & Chrysler Dodge Jeep Ram, we believe that great service starts with great people. Our dealership is rooted in small-town values: honesty, accountability, and treating customers like neighbors rather than numbers. We coach and support our team daily, invest heavily in training, and offer big-city opportunities without the noise, traffic, or grind.

Morris, MN offers what metro markets can’t; quiet living, a lower cost of living, short commutes, a tight-knit community, and access to lakes and outdoor recreation. For the right leader, this is a chance to build a high-performing service department while enjoying a better quality of life.

Relocation assistance is available and can be discussed during the interview process.

• Job Type: Full-Time

• Schedule: Monday to Friday

• Work Location: In person

• Ability to Commute/Relocate: Morris, MN

• $80,000 – $130,000 per year based on previous experience and qualifications

Veero Ford & CDJR is seeking an experienced, hands-on Service Manager to lead a busy, fast-growing service department representing both Ford and Stellantis brands. This role requires a strong operational mindset, disciplined process execution, and the ability to coach and motivate a diverse team of advisors, technicians, and support staff.

This is an opportunity to help reshape and grow the service department of a dual-franchise Ford and Chrysler Dodge Jeep Ram dealership. The successful candidate will work directly with ownership and fixed operations leadership to build processes, develop technicians, improve customer retention, and create a high-performing service culture.

The ideal candidate thrives on accountability, process improvement, customer satisfaction, and efficient shop flow. We are looking for a leader who embraces continuous improvement, team development, and operational excellence while creating an exceptional customer experience. If you want to run a tight operation, develop people, make a meaningful impact, and build a department the right way while enjoying small-town quality of life, this role is built for you.

This position offers the opportunity to lead positive change, strengthen processes, improve performance, and help shape the future of a growing dealership group. For the right candidate, this is more than a management role—it's a chance to build something special and leave a lasting mark on a Ford and Chrysler Dodge Jeep Ram service operation committed to long-term success

• Manage daily service operations, workflow, and customer communication

• Coach advisors, technicians, and service staff to meet performance expectations

• Oversee dispatching, RO management, shop flow, and daily productivity

• Ensure consistent execution of processes and high customer satisfaction

• Track and improve key service KPIs technician efficiency, hours per RO, EFL, multipoint inspection completion, declined work follow-up, and warranty accuracy

• Maintain service retention and CSI goals

• Ensure quality control on all repairs and proper documentation

• Handle escalated customer concerns with urgency and professionalism

• Monitor CSI surveys and online reviews weekly

• Create a customer-first environment throughout the service lane

• Support dealer and fixed ops leadership with forecasting and reporting
• Manage department profitability, labor gross, and expense control
• Drive revenue through disciplined processes and strong service presentation
• Partner with Parts Manager on inventory availability, returns, and obsolescence control

• 3+ years of dealership service management or assistant service manager experience

• Strong understanding of Ford or Stellantis service operations preferred

• Proven experience improving shop performance and customer satisfaction

• Ability to lead with clarity, discipline, and calm under pressure

• Strong communication and conflict-resolution skills

• Solid grasp of KPIs, financial metrics, and workflow management

• Valid…