Emergency Communications Manager

Job Description

This position assists with the administrative oversight, leadership, planning, coordination, and management of the Emergency Communications Center within the Support Services Division of the Sheriff's Office. The position oversees the Emergency Communications Center by developing policies and operational goals, analyzing data, managing communications systems, coordinating with municipalities and public safety agencies, and performing related duties as assigned.

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.

• Provides leadership, supervision, and direction to Emergency Telecommunicators and Emergency Telecommunications Supervisors, including hiring, training, assigning work, reviewing performance, providing coaching and feedback, completing performance evaluations, and making recommendations regarding employee transfers, promotions, discipline, and other personnel actions.
• Develops and recommends the annual division budget to the Sheriff; forecasts funding needs for staffing, equipment, materials, and capital improvement plans; and monitors expenditures throughout the year.
• Directs countywide emergency communications system operations; serves as liaison between the Emergency Communications Center and law enforcement, fire, EMS, and other public safety agencies; supports interoperability initiatives, including MABAS (Mutual Aid Box Alarm) capabilities; and monitors service quality and effectiveness.
• Develops, updates, and implements department policies and procedures; evaluates emerging technologies and operational needs; provides technical guidance to staff and partner agencies; and participates in training and information-sharing activities.
• Manages emergency communications equipment programming, allocation, maintenance, coordination, and operational readiness.
• Ensures compliance with Wisconsin Department of Justice TIME System requirements and related law enforcement information-sharing regulations.
• Ensures functionality of the Computer Aided Dispatch (CAD) system and maintains advanced knowledge of system capabilities and operational needs.
• Ensures compliance with FCC licensing requirements, records retention requirements, and applicable communication regulations.
• Coordinates emergency support services with county departments, municipalities, townships, and public safety partners; investigates and resolves complaints from the public and partner agencies.
• Maintains operational readiness and activates the county backup 911 Center and Mobile Communications vehicle when needed.
• Serves as County Warning Officer and ensures emergency communication capabilities for the Emergency Management Operations Center.
• Researches and provides incident audio recordings while maintaining confidentiality and ensuring on-going investigations are not compromised.
• Manages the Mass Alert Notification System for St Croix County and evaluates the connectivity and functionality of the Outdoor Weather Warning system "link" to these systems.
• Manages the Emergency Medical Dispatch (EMD) Quality Assurance process for the 911 Center.
• Other duties as assigned.

This section details the essential competencies required to perform the job effectively, including a mix of technical knowledge, practical skills, and personal attributes.

• Ability to provide accurate, professional, and credible testimony in judicial or administrative proceedings when required.
• Knowledge of public safety communications systems, including NG911 systems, Microwave systems, Simulcast Radio systems, Computer Aided Dispatch (CAD), and other related emergency communications technologies.
• Knowledge of Emergency Medical Dispatch (EMD) quality assurance processes, evaluation methods, and continuous quality improvement practices.
• Knowledge of strategic planning principles, including short-term and long-range operational planning, program development, and organizational improvement.
• Knowledge of Master Street Address Guide (MSAG) requirements and emergency communications addressing systems.
• Knowledge of leadership, management, supervision, employee development, and performance management principles.
• Ability to analyze complex operational, administrative, and technical information; identify issues; evaluate alternatives; and develop effective recommendations and solutions.
• Ability to plan, develop, implement, manage, and evaluate departmental programs, projects, operational improvements, goals, and objectives.
• Ability to provide effective customer service and interact professionally, respectfully, and tactfully with employees, partner agencies, elected officials, and members of the public.
• Ability to provide leadership and direction during emergency situations, operational challenges, and changing circumstances.
• Ability to lead, supervise, coach, train, and develop employees through work…