Operations Supervisor

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

The Operations Supervisor is responsible for supervising the day-to-day operations of Consumer Direct Care Network programs while maintaining compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. This position is responsible for supervising general office affairs, maintaining continuous service quality, monitoring compliance with regulations, training administrative and program staff, and implementing special projects. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

• Oversee daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals
• Oversee compliance with regulations and Managed Care Organization (MCO) program rules.
• Oversee continuous service quality at the program level
• Promote cohesiveness in the office environment
• Oversee day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Collect and analyze program scorecard, dashboard, and key performance indicators
• Comfortable with public speaking
• Oversee compliance with applicable legal requirements, standards, policies, and procedures
• Oversee advanced reporting
• Demonstrate effective problem-solving and decision-making skills
• Oversee complex service programs and special projects
• Identify and implement process improvement efforts
• Oversee special projects including, but not limited to:
• Annual review of policy and procedures
• Annual review of standard operating procedures
• Large-scale enrollments and transitions as needed
• Maintain necessary skills and knowledge to coordinate workflow
• Market services to referral sources
• Participate in, and assign professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Recruit, hire, train, and supervise employees
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Supervise deliverables and ensure timely completion of projects
• Travel within the assigned geographic area as required
• Oversee client enrollment, assessments, and supervisory visits as needed
• Oversee certification and credentialing process for all service lines as needed
• Ensures timely payroll processing by overseeing administrative functions as needed
• Bilingual preferred in various locations
• Other duties as assigned

• 2-4 years office experience preferred
• Combination of education and experience
• 2 years leadership experience preferred
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel.

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