Multi- Customer Service Specialist

Job Description

Customer Service Specialist – Full‑time position located at 2208 Webster Street, Hudson, WI 54016 (within a 20‑mile radius of Store #3244).

Starting pay: $19.85 per hour, or based on relevant experience.

This role is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin‑Williams products, and recommend appropriate solutions. They promptly resolve customer concerns, ensure client satisfaction, stay up‑to‑date with product features, and maintain high quality and visual standards. They are tasked with excellent customer service while consistently meeting sales goals.

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in‑stock and presentable condition of assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Minimum Requirements

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal.
• If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Preferred Qualifications

• High School diploma or GED.
• At least one (1) year of experience working in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint‑related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other factor prohibited by law or contract.

As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware that Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information such as national identification numbers, date of birth, or bank account numbers during the application process.