Consumer Sales Associate; St. Croix

Job Summary

The Consumer Sales Associate will be responsible for guiding customers through the purchase decision and activation process of all One Communications ’s product offerings, as well as providing equipment support and some technical assistance. The successful incumbent must communicate effectively, possess strong organizational skills, lead by example, and encourage a positive team environment.

• Sell the value of company products, service plans, and ancillary devices, equipment, and accessories.
• Meet set monthly sales targets and quotas.
• Provide a total sales solution to customers for any connectivity needs, including basic device and equipment setup.
• Assist customers in signing up for tech‑assisted services and contracting repair vendors.
• Assist customers with minor equipment selections, including troubleshooting and replacement of items such as CTV converters, HD DVRs, EMTAs, wireless routers, batteries, and mobile devices.
• Provide an optimum customer experience and develop positive relationships.
• Build customer confidence by making the store experience interactive, engaging, and reassuring.
• Use store displays and interactive devices effectively to meet sales objectives.
• Complete paperwork and sales reports for store opening and closing.
• Participate in all channel sales initiatives, including pop‑up shops and direct community sales initiatives.
• Maximize sales and profitability by focusing on key business initiatives, merchandising, marketing execution, inventory management, and loss prevention.
• Perform other duties as required.

• At least two years of customer‑facing experience.
• At least one year of experience in a retail sales environment; one year in the cellular industry preferred.
• Knowledge of principles and processes for providing customer and personal services (e.g., needs assessment, quality standards, and satisfaction evaluation).
• Excellent oral and written communication skills.
• Experience in the communications industry and familiarity with current and emerging technologies.
• Knowledge and experience with wireless retail sales.
• Strong interpersonal skills for interfacing with customers.
• Ability to work in a service‑oriented, fast‑paced team environment.
• Ability to listen carefully and actively.
• Ability to meet established sales targets.
• Bilingual proficiency is a plus.
• Computer literacy and aptitude for learning communication products and services.
• Knowledge of Microsoft Office Suite.

• High School Diploma, GED, or relevant experience. Some college preferred.
• Minimum of one year of retail, sales, or customer service experience.

• Standing or sitting, walking, typing, talking, and hearing; bending, squatting, reaching for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Moderate noise level.

• Must be willing to work a flexible schedule, including evenings, weekends, and holidays.