Customer Service Representative

Position Overview

We are looking for a motivated and customer-focused Customer Service Representative to assist our Sales Department. In this role, you will serve as an important first point of contact for prospective and current customers, helping create a positive experience while supporting our sales team. If you enjoy building relationships, communicating with customers, and working in a fast-paced automotive environment, this is a great opportunity to grow your career within the Luther Auto Group.

• Respond promptly to customer inquiries via phone, email, text, and online leads
• Build rapport with customers and gather information about their vehicle needs
• Schedule appointments for customers to meet with sales consultants and visit the dealership
• Follow up with prospects and previous customers to maintain engagement and encourage dealership visits
• Maintain accurate customer records and activity within the CRM system
• Support the sales team by helping manage lead flow and customer follow-up efforts
• Educate customers on dealership services, inventory availability, and current promotions
• Deliver a professional, friendly, and helpful customer experience with every interaction
• Work closely with the sales and management teams to help achieve departmental goals

• Previous customer service, retail, hospitality, or call center preferred
• Strong communication and relationship-building skills
• Positive, energetic attitude with a team-player mindset
• Comfortable speaking with customers by phone, text, email, and in person
• Strong organizational skills and attention to detail
• Professional appearance and strong work ethic
• Basic computer skills and the ability to learn CRM software
• Ability to work a retail schedule, including Saturdays and evenings

• Competitive hourly pay
• 40 hour work week
• Full benefits package (medical, dental, vision, life)
• 401(k) with company match
• Paid time off
• Paid training and ongoing development
• Employee vehicle purchase/lease program
• Career growth opportunities within the Luther Auto Group, including advancement into sales and leadership roles

At our fair value priced store, you’ll help customers feel comfortable and informed from their very first interaction with our dealership. You’ll play a key role in creating outstanding customer experiences while supporting a sales process built on transparency, trust, and long-term relationships. We provide the training, tools, and support you need to succeed and grow within one of the most respected automotive groups in the region.