Customer Service Representative

Description

• Demonstrates Sound Off Signal’s Core Values daily with interactions with internal and external customers.
• Process customer orders accurately and efficiently using Salesforce and Syteline systems.
• Processing Cases through Salesforce
• Handle inbound and outbound phone calls with professionalism and excellent etiquette using 8x8 phone system.
• Maintain clear and professional communication with both internal and external customers.
• Collaborate daily with other departments to ensure seamless customer support.
• Participate actively in team meetings and cross-functional discussions.
• Follow existing customer service processes and suggest improvements where applicable.
• Manage multiple tasks simultaneously while maintaining high attention to detail.
• Take initiative in solving problems and resolving customer concerns effectively.
• Maintain accurate records and documentation related to customer interactions.
• Demonstrate the ability to make decisions independently and confidently.
• Support other customer service functions and responsibilities as assigned.
• Embrace opportunities to learn new aspects of the customer service role.
• Maintain consistent attendance and punctuality; reliability is essential.

• High school diploma or equivalent; additional education or certification is a plus.
• 2+ years of experience in customer service or administrative role preferred.
• Experience with Salesforce(CRM) and Syteline(ERP) 8x8(Phone system) is highly desirable.
• Strong verbal and written communication skills.
• Proven ability to handle conflict and navigate difficult conversations professionally.
• Exceptional phone etiquette and interpersonal skills.
• Highly detail-oriented and organized.
• Able to understand and follow written work instructions and processes.
• Comfortable working independently and within a team.
• Strong multitasking and time management abilities.
• Willingness to take ownership and lead when necessary – a true team player with a leader’s mentality.
• Willingness to work flexible hours as needed.
• Other opportunities as assigned

• Mostly office environment, occasional light manufacturing environment
• Fast-paced, team-oriented environment
• Low noise level in a temperature-controlled setting
• This is a hybrid position. In office hours are required
• Mostly normal business hours with occasional need to flex hours