IT Support Technician
Job in
Hudsonville, Ottawa County, Michigan, 49426, USA
Listed on 2026-09-26
Listing for:
Creative Financial Staffing, LLC
Full Time
position Listed on 2026-09-26
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Position: IT Support Technician
Salary: $50,000 – 65,000 + Bonus
Benefits: Medical/dental/vision, Retirement Plan w/ 6% match, 3 Weeks PTO, Tuition Reimbursement, Bonus Potential, etc.
Location: Hudsonville, MI area (Hybrid)
The IT Support Technician will manage and prioritize support requests, elevate issues when appropriate, and assist with maintaining a stable and productive technology environment. Support responsibilities span desktop and mobile technologies, collaboration tools, audio-visual systems, and user account administration.
Responsibilities of the IT Support Technician:- Provide first-level technical support for hardware, software, and connectivity-related issues.
- Assist with improving documentation, knowledge base articles and processes.
- Receive, prioritize, troubleshoot, and resolve service requests through a ticket management system.
- Escalate complex incidents to the appropriate IT team member and monitor progress through resolution.
- Support Windows-based desktops, laptops, mobile devices, printers, and peripheral equipment.
- Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
- Configure and provision new employee accounts and system access across business applications.
- Deploy, manage, and maintain endpoint devices using Microsoft Intune / Endpoint Manager.
- Troubleshoot and support conference room technology and audio-visual equipment.
- Create and maintain technical documentation, support procedures, and knowledge base articles.
- Provide remote support to users while delivering a high level of customer service and professionalism.
- Strong customer service and communication skills
- Experience with a ticketing system such as Zen Desk and an RMM system such as Ninja One
- Experience supporting and troubleshooting Windows OS environments, both hardware and software
- Experience with M365 Admin Center, setting up new users, onboarding/offboarding, troubleshooting, etc.
- User administration experience in Entra and Active Directory
- Experience with Microsoft In Tune doing configuration and deployment
- Experience troubleshooting printers
- Understanding of fundamental networking concepts, including TCP/IP, IP addressing
, and basic cabling - Exposure to troubleshooting conference room technology, and Microsoft Teams
- Knowledgeable of networking basics
Experience of the IT Support Technician:
- Bilingual in English / Spanish
- Exposure to virtual servers like VMware & Hyper-V
- Experience with Microsoft Defender
, Purview - Experience with patching and automation with an RMM
- Experience supporting ERP systems such as Oracle Cloud or Oracle Fusion
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