Generosity Operations Specialist

GENEROSITY OPERATIONS SPECIALIST // EAGLE BROOK CHURCH JOB OBJECTIVES

• Partners with Campus, Finance and Central teams to create a seamless, trustworthy and people-centered Generosity experience that will scale as Eagle Brook Church grows
• Develops, implements and supports the execution of gift processing strategies at both central and campus levels
• Processes contributions received across all platforms and coordinates all acknowledgement practices
• Ensures Generosity systems, processes and experiences are executed with excellence and care
• Reports to the Generosity Stewardship Manager

• Develops and refines scalable gift processing strategies for maximum efficiency
• Continually evaluates campus practices to identify gaps, risks and opportunities for improvement
• Designs and implements standardized workflows, tools and best practices across campuses
• Works directly with campus staff to implement processes with clarity and confidence
• Creates documentation, training resources and onboarding materials for staff and volunteers
• Processes and reconciles contributions with accuracy, consistency and confidentiality
• Ensures gifts are properly recorded and documented according to internal policies
• Supports year-end giving processes, statements and audits, as needed
• Partners with campus teams to support Generosity-related needs and workflows
• Serves as a point of contact for operational questions related to giving processes
• Collaborates with Finance, Technology and Central Ministry teams to ensure alignment and clarity

• Prepares acknowledgment letters that meet statutory requirements and communicate appreciation
• Supports consistent communication standards for Generosity-related touchpoints
• Assists in improving the giver experience from first gift through ongoing engagement
• Supports initiatives that help Generosity operations grow alongside the church
• Contributes ideas that enhance efficiency, clarity and trust for attenders and staff
• Leads and supports various special projects, as needed
• Responsible for cross-training other team members to have appropriate backup coverage available
• Other duties as assigned

• Follower of Jesus and aligns with Eagle Brook Church’s 9 core beliefs
• Associate degree or equivalent combination of education and experience
• Strong operational thinking with exceptional attention to detail and accuracy
• Ability to design processes and lead implementation through influence
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• High level of integrity and discretion when handling sensitive information
• Adaptable in changing environments with ability to maintain positive and helpful attitude
• Team player
• Proficient in MS Office and church management systems

• 4+ years of development or comparable work experience
• Experience in gift processing, financial operations, donor development or church / nonprofit administration
• Comfortable working cross-functionally and communicating with diverse teams
• Excellent verbal, writing and interpersonal communication skills

• Location:
  
  Hugo, MN
• Status:
  Exempt / Salary
• Starting Salary Range: $60,000-$63,000
• Full / Part Time:
  Full Time
• Regular / Temporary:
  Regular
• Workdays:
  Monday – Friday with occasional weekends
• Work Hours:
  
  8:00 am – 4:30 pm with occasional evening hours
• Remote Eligible: may be eligible to work remotely 1 day per week
• Ministry / Department:
  Generosity & Global Partnerships
• Team:
  Generosity

• Regular assessing the accuracy, neatness and thoroughness of the work assigned
• Regular communicating with others to exchange information
• Occasional light work that includes adjusting or moving objects up to 20 pounds in all directions
• Occasional moving about to accomplish tasks or moving from one worksite to another
• Occasional remaining in a stationary position, often standing or sitting for prolonged periods
• Occasional repeating motions that may include the wrists, hands and/or fingers
• Occasional sedentary work that primarily involves sitting/standing

Eagle Brook Church’s benefit plan is designed to help you stay healthy, feel secure and maintain…