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Guest Experience Lead — Hotel Front Desk
Job in
Kingston upon Hull, Hull, East Riding of Yorkshire, HU2, England, UK
Listed on 2026-07-27
Listing for:
Merlin Entertainments
Full Time
position Listed on 2026-07-27
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services
Job Description & How to Apply Below
Merlin Entertainments is seeking a Hotel Lead to oversee Front Office operations, ensuring every guest receives a warm welcome, outstanding service and a memorable farewell. You will lead by example, coach the team and drive guest satisfaction while maximising revenue through upselling.
This role requires flexibility to work a variety of shifts, including early mornings, evenings, weekends and bank holidays, with occasional overnight shifts as required.
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