Guest Experience & Quality Assurance Lead
Job in
Kingston upon Hull, Hull, East Riding of Yorkshire, HU2, England, UK
Listed on 2026-09-04
Listing for:
Criterion Hospitality
Full Time
position Listed on 2026-09-04
Job specializations:
-
Hospitality / Hotel / Catering
Job Description & How to Apply Below
Criterion Hospitality is seeking a Guest Experience & Quality Control Manager to own the guest journey across the hotel portfolio. You will blend proactive guest engagement, service recovery, online reputation management and rigorous quality inspections to raise guest satisfaction and uphold brand standards.
You will lead audits, coach Front Office, Housekeeping and Maintenance teams, and translate guest feedback into practical improvements.
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