Venue Hospitality Team Leader Job Hull area,Hull and East Yorkshire England UK,Hospitality / Hotel / Catering

Number of Vacancies: 2 Time Type:
Part time Worker Type:
Regular Proposed Interview Date:
Tuesday, November 10, 2026 Hours of Work: 35 Hiring Manager:
Vikki Thorpe Contact Number:

We are the largest Leisure and Culture employer in Hull and offer candidates enviable pay and conditions packages including, a generous annual leave allowance, on the job training opportunities and career development. For more information on the benefits of working for us please visit the ‘Working at Hull Culture & Leisure’ page.

Job Description

Summary:

Are you an enthusiastic, forward-thinking hospitality professional with a passion for delivering exceptional customer experiences? We are looking for two team leaders to join our vibrant hospitality operation across the cafés at Ferens Art Gallery and Hull Maritime Museum. This is an exciting opportunity to play a key role in the continued growth and success of our catering and events offer within two of Hull's most iconic visitor attractions.

As a team leader, you will lead from the front, supporting and motivating the catering team to deliver outstanding customer service every day. You will be instrumental in driving income generation, contributing to menu development, and ensuring our cafés remain welcoming, innovative, and commercially successful. Working closely with our Business Development Officer, you will also help deliver a growing events programme, supporting a range of functions and activities.

Purpose:

To efficiently manage the day to day delivery of a high quality catering and hospitality service at the Ferens Art Gallery ensuring the provision of excellent customer care and professional advice to all visitors and clients in respect of the venues catering offer and adherence to strict Food Hygiene, Health and Safety and Licensing Legislation.

Principal Accountabilities:

Effectively supervise the day to day delivery of the catering and hospitality service at the cafes ensuring that the venue is prepared and set up to the highest standards and that all necessary resources and equipment are in place ensuring effective delivery of excellent customer services.

Ensure the catering and hospitality operation complies with all relevant health and safety legislation, licensing and food safety conditions. Ensuring compliance with risk assessments, inventory checks, policies and operational procedures designed to improve and support service delivery in pursuit of excellence.

Responsible for ensuring procedures for the security, handling, banking, and accounting for monies and keys are adhered to in line with the Company’s financial procedures as appropriate.

Effectively carry out cleaning tasks in accordance with procedures and COSHH regulations to maintain a high level of hygiene, facility presentation and customer satisfaction.

Ensure the proper rotation and security of stock to minimise any risk to the Company and public.

Effectively supervise and develop learners and relief staff as appropriate to ensure their working practices meet the approved standards in order that they gain the skills and expertise required to enhance their employment prospects assisting in all aspects of their management including discipline, timekeeping and welfare.

Build effective relationships with the venue management to ensure catering best practice is in place and managed across the organisation.

Effectively supervise events and functions that take place within your venue, ensuring that the venue is prepared and set up to the highest standards and that all necessary resources and equipment are in place ensuring effective delivery of excellent customer services with the assistance of the Beverage and Events Operations Supervisor.

The Health and Safety at Work etc. Act 1974 and…