Butler​/Head Waiter

We are looking for a talented,enthusiastic and experienced Head Waiter/ Butler to join our team at one of our prestigious contracts.

Serves food courses and alcoholic/non-alcoholic beverages to guests. Also Provides a courteous, professional, efficient,flexible and personalised service at all times. Always well groomed, clean,pleasant and creating renowned memorable experiences for the guests.

4 days on and 2 days off - 2 earlies (05:00-13:30) and 2 lates (13:30-22:00)

• Takecare of all guests and coordinate with all concerned departments tofulfil guest needs and requests.
• Fullyaware of the Room Service and other menus, answers questions on menuselections, communicates with the kitchen regarding menu questions and product availability.
• Keepsconcerned departments informed about the guest allergies and food preferences.
• Updatesoftware with guest preference, likes and dislikes on to the guest profilesection.
• Demonstratediscretion and courtesy when entering into the private space of guests
• Follows all the guest needs until they are completed to the total guest satisfaction.
• Welcomesguest.
• Escortsthe guests to their assigned lounges.
• Knowledge of using the point of sale software, Property management software and anyother system or software to perform the duties.
• Able toperform software operations like check-ins / check-outs, update profile,lounge reservation and requests.
• Recordstransactions and order items in Point of sales (POS) system or manually.
• Helpsmonitoring the stock inventory and to follow up on pending issues with the tracking system and store requisition forms.
• Checksin with guests to ensure satisfaction with each food course and/orbeverages.
• Performs all his/her duties with the sense of priority and dedication.
• Towelcome all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneousmanner.
• Carries out checkout in efficient manner, offering luggage assistance and transportation.
• Wishesfond farewell to the guest at the time of departure.
• Understands and strictly adheres to the Rules & Regulations of the Company apolicy on Fire, Hygiene, Health and Safety.

Minimum 2 year's experience at a similar level at a 5 star or full service hotel. And 3 to 5 years experience is F&B Service.

Previous customer related experience an asset

Must possess a professional presentation

Must possess outstanding guest services skills and sophisticated verbal and communication skills

Computer literate in Microsoft Window applications an asset

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times

Positive attitude and good communication skills, with excellent grooming standards.

Commitment to delivering a high level of customer service.

High standards and be quality driven.

Interpersonal and organisational skills.