Field Service Engineer

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

• Job Title:
  
  Field Service Engineer
• Location:
  
  East Yorkshire – Field Work
• Salary: £31,000 - £33,000 depending on experience
• Hours:
  
  42.5 per week across 5days with weekend work on rota basis

• Diagnose faults and perform repair or replacement of ATM modules on-site
• Install, maintain, and repair equipment within an assigned territory/region
• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
• Carry out work with adherence to the Health & Safety Policy
• Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
• Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)

• Valid Full UK manual driving license
• Strong local geographical knowledge
• Experience in break/fix, IT, computer/mechanical repair
• Basic computer hardware and software knowledge
• Experience with Windows operating systems
• Experience in general PC hardware and software maintenance
• High level of mechanical/electrical aptitude
• PIA licences desirable, but if you don’t hold one, it will be provided
• Excellent interpersonal skills and customer facing relationship skills
• Ability to work independently with minimal supervision, strong problem‑solving skills, quick learner, and capable of performing well under pressure

• NCR/Wincor ATMs experience Previous Field Based experience Previous Engineering experience

All successful candidates will need to provide a traceable work and education history, complete a criminal record and credit background check.

• £31,000 - £33,000 depending on experience
• Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)
• 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)
• 24 days holiday, rises to 25 after 5 years' service.
• Competitive defined contribution company pension with Fidelity.
• 75% Employer funded single private medical cover with the option to buy additional cover.
• Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
• Employee life assurance.
• Employer funded Income protection scheme.
• Employee Assistance Programme, with 24/7 counselling service.
• Access to MYGYM discounts for membership offers and discounts.
• Access to a range of lifestyle discounts.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.