Field Service Engineer

4 on 4 off
- Field Service Engineer
- Hull

Location: Hull
- Field Based

Salary: £35,256 Starting + Up To £1,000 Onboarding Bonus + Bonuses

Company: Note Machine (A BRINK’s Company)

Shifts: 4 Days On / 4 Days Off | 09:00 – 20:30

Overview: As a Field Engineer at Note Machine you will be a key player in the future of cash access.

Note Machine is one of Europe’s top ATM providers, moving over £10 billion in cash annually with more than 14,000 machines in its network across the UK. We are part of the global BRINK’s network, operating in 100+ countries with 59,000+ employees.

We are looking for a Field Service Engineer who is hands‑on, people‑savvy, and ready to tackle real‑world tech challenges across our ATM network. Whether you are experienced with ATMs or skilled in electro‑mechanical repair, if you have a sharp problem‑solving mindset, are a master of tools, and are great with customers, this role could be the perfect fit.

• £36,419 starting salary
• Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
• Performance Bonus – you meet your calls and targets and you could be looking forward to receiving a discretionary additional bonus
• Company van, fuel, tools & fitted uniform provided – you can also use the van for personal use as long as you follow the HMRC guidelines.
• 4-on / 4-off shift pattern – providing you with consistency & work‑life balance
• Full training and ongoing development
• 22 days holiday, rising to 23 days in the annual leave year after your first anniversary.
• Medicash private healthcare & wellness benefits
• Salary sacrifice pension scheme for higher take‑home pay
• Life insurance – 4 x salary cover
• Company Sickness Policy (CSP)
• Group Income Protection Scheme – subject to qualifying criteria
• Strong career growth opportunities in a growing business

• Perform second‑line break‑fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
• Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on‑time in‑full machine provision.
• Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
• Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
• Stay up‑to‑date with the latest product knowledge and industry trends through ongoing training and professional development.
• Conduct quality control checks to ensure that all repairs and replacements meet company standards.

• Field Service Engineering experience with electro‑mechanical systems.
• ATM experience is ideal but not essential.
• A drive to deliver on your daily calls, and fix things right the first time.
• A valid UK driving licence (max 6 active points).
• A methodical, problem‑solving mindset.
• Clear, confident communication & customer service skills.
• Willingness to travel and work weekends/holidays on rotation.
• No live or spent IVAs, or bankruptcies in the last 10 years.

If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.