Customer Service Representative

Welcome to Destination Pet. We are One Pack, a united team working together to elevate the love and lives of pet families.

We are sniffing out our next Customer Service Representative at Atascocita Animal Hospital—someone who can make every client feel like a VIP.

Telehealth, 401k and Pet Insurance. Pay starts at $15.00 - $17.00 per hour DOE + tips.

Reporting To:
General Manager

• Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).
• Answering phones with a smile in your voice and multi-tasking like a pro.
• Touring new clients through the facility and selling the services that keep tails wagging.
• Ensuring up-to-date vaccinations are on file—because safety first.
• Managing check‑ins and check‑outs with efficiency and a personal touch (and the occasional treat).
• Handling cash, cards, and balancing the end‑of‑day cash drawer like the organized rockstar you are.
• Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.
• Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.
• Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
• Jumping in to support other team members whenever needed.
• Other duties as assigned.

• You’re a people‑person and a pet‑person.
• Previous experience in customer service or retail.
• You’ve got solid communication chops—phone, in‑person, email, you name it.
• Multi‑line phones and computer systems don’t scare you.
• You’re cool under pressure and know how to keep things professional (even when someone’s barking).
• You solve problems faster than a lab chasing a tennis ball.
• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• If you’ve got the charm of a customer service pro and the heart of a dog mom (or dad).

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.

We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we’re throwing the door wide open for all like‑minded candidates who believe in celebrating and honoring diversity and inclusion.