Automotive Fleet Assistant - Texan GMC

Position Summary

We are looking for a strong customer service oriented and energetic Sales Assistant/Receptionist who will greet and communicate with customers and other employees. The selected individuals will resolve customer needs relating to the service, sales, and parts for their vehicle and ensure that each customer has an experience that creates a lifetime customer.

• Answer phones within three rings, transfer customers promptly, and take messages when needed.
• Greet and accommodate walk‑in customers promptly and provide friendly, professional service.
• Provide excellent customer service by listening to inquiries, asking questions to identify needs, and resolving concerns.
• Identify, recommend, and support opportunities for process improvement and ways to improve operations and customer service.
• Maintain a professional appearance at all times.
• Disperse and sort mail each day; call customers when license plates come in and keep a license plate log.
• Make copies, order business cards, and print Dealer Socket letters each morning.
• Report sales to manufacturer, input incentives, and track payments.
• Monitor websites for pictures and descriptions and maintain Dealer Socket.
• Other duties as assigned.

• Must be 18 years or older, authorized to work in the U.S., and possess a valid driver’s license.
• Must have a high school diploma or equivalent.
• Must be trustworthy and able to creatively deal with problems.
• Excellent interpersonal and customer service skills required.
• Ability to use a PC; will be using Inventory Control Software, Internet, and Microsoft Office products.
• Professional and personal appearance required.

We are an Equal Opportunity Employer.