Bilingual Customer Service Representative DST

Bilingual Customer Service Representative DST

HUMBLE, TX

Major

Duties and Responsibilities:

Ensure a smooth and timely process flow regarding the customer dedicated department; accurate and timely data entry into the operational system; track and trace of all air import files and report the status/updates internally and to the customers; ensure that customer's freight are delivered on a timely basis; ensure documents are timely sent to customer or broker for customs purposes; ensure accurate and timely client and vendors billing;

be interactive and proactive with our customers regarding arranging their freight/shipments by meeting their requirements and service standards; consistently work on maintaining good understanding, communication and relationship with our customers, airlines, trucking companies and others; make sure that we meet our internal and external compliance regulations/standards at all times and that this is according to our government regulations; fully understand the air import process flow and be proactive involved in looking for best practices to improve the operational process to be more effective, efficient and productive;

ensure all customers standard operating procedures are followed and updated in the Standard Operating Procedures (SOP); meet KPI standards, as per the company's procedures/customs requirements; timely response on emails from customers, suppliers, carriers and our internal network.

Base Pay: 17.00 per HOUR

Job Number: 1294646

Employee Type:
Temp

Manage Others:
Not Specified

Travel:
Not Specified

Paid Relocation:
Not Specified