Certified Medical Assistant; Humble

Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360‑degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.

Providing comprehensive, high quality, and caring service is the core of what we do, whether medical, hospice care, engaging adult activities, and supportive housing programs. We strive to address the many social determinants of healthy living in Greater Houston.

• We take PRIDE in our work.
• We have a positive ATTITUDE.
• We are CURIOUS.
• We are COMMITTED.
• We are CARING and CUSTOMER-SERVICE oriented.
• We are a TEAM.
• We LEARN, GROW, and INNOVATE

The Medical Assistant is a multiskilled health professional who works collaboratively with healthcare providers to deliver high-quality, patient‑centered care. Trained in both administrative and clinical functions, the Medical Assistant supports efficient clinic operations, ensures patient comfort and safety, and contributes to a positive care experience.

This position is directly accountable for the following key areas:

• Patient Experience & Customer Service
• Provide exceptional, welcoming, and professional interaction for every patient.
• Demonstrate a positive attitude, empathy, optimism, and a strong commitment to service.
• Assist patients by identifying needs, answering questions, and finding timely solutions.
• Communicate clearly using proper language, grammar, tone, and professionalism.
• Administrative Support
• Perform front desk reception duties, including greeting patients with professionalism and warmth.
• Answer phones, schedule appointments, and provide instructions for the registration process.
• Complete and maintain medical records following organizational standards.
• Prepare and type correspondence; process mail and manage office communications.
• Process, code, and complete insurance claim forms accurately.
• Perform purchasing, inventory management, and equipment maintenance tasks.
• Use computer-based systems for billing, transcription, scheduling, insurance claims, accounts receivable, and database entry.
• Arrange hospital admissions, radiology appointments, and external referrals.
• Call prescriptions into pharmacies by provider’s orders.
• Clinical Care & Patient Support
• Welcome and room patients, ensuring a warm and supportive experience.
• Measure and document vital signs, patient histories, allergies, and chief complaints.
• Provide patient education regarding medications, treatments, chronic disease management, and special diets.
• Prepare patients for examinations and perform routine screening tests.
• Assist providers with exams, minor procedures, and office surgeries.
• Prepare lab forms, perform phlebotomy, and collect various lab specimens.
• Conduct basic laboratory tests and ensure proper documentation.
• Follow the “Time Out” protocol for all procedures.
• Demonstrate familiarity with Ryan White, Title X, and Sliding Fee Scale documentation requirements.
• Perform EKGs; assist with X-ray and physical therapy procedures when needed.
• Administer medications and injections (IM, vaccines, antibiotics, hormonal, etc.) under provider orders.
• Change dressings, apply bandages, and provide first aid treatments.
• Sterilize instruments; maintain exam rooms, supplies, and equipment.
• Dispose of biohazard materials in compliance with OSHA standards.
• Practice all OSHA safety procedures consistently.
• Enter high‑quality clinical documentation that meets legal, ethical, and organizational standards.
• Participate in quality management and quality assurance initiatives.
• Medication, Record, & Communication Management
• Sort and fax approved prescription refills to pharmacies.
• Coordinate referrals, radiology orders, and laboratory orders while verifying insurance requirements.
• Prepare, release, and obtain medical records upon receipt of proper patient authorization.
• Scan relevant documents into the EHR promptly for provider accessibility.
• Check phone messages regularly and return calls promptly, or route them to the…