Patient Reception Specialist

About Our Company

We’re a physician‑led, patient‑centric network committed to simplifying health care and delivering a more connected kind of care. Our primary, multispecialty, and urgent‑care providers serve millions of patients in traditional practices, patients’ homes, and virtually through VillageMD and our operating companies:
Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community that works hard every day to make health care better for all.

Location:

18652 McKay Dr., Humble, TX, 77338

The Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, trust, and organizational loyalty. The role includes welcoming and preparing patients for their appointment, informing them of relevant information, and communicating clearly about the services they are scheduled to receive.

• Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation, and save them appropriately in the practice EMR.
• Perform demographic and insurance validation and inform patients of privacy policies and procedures.
• Keep the reception and patient waiting areas clean and organized.
• Greet all patients and visitors in a professional and welcoming manner.
• Effectively communicate unexpected schedule delays to patients and assist with patient comfort if delays arise.
• Collect patient co‑payments, reconcile charges, and review outstanding balances upon check‑in as well as submit daily batches.
• Schedule patient appointments and follow‑up appointments per established policies and procedures.
• Complete other duties as assigned.

• Adept in medical terminology and insurance practices.
• Proficient in the use of computer programs and applications, including Outlook and practice EMR systems.
• Competent in basic arithmetic to make calculations, balance and reconcile figures accurately.
• Knowledgeable of CPT and ICD‑10 coding.
• Current BLS certification for healthcare providers preferred.
• High School Diploma or Equivalency required.
• Experience in primary care, family practice, internal medicine, urgent care, or emergency room preferred.

• Medical, dental, life, disability, vision, and FSA coverages.
• 401(k) savings plan.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.