Regional Billing Manager

Overview

The Regional Billing Manager oversees the billing process, ensures invoices are accurate, timely, and compliant. Maintaining the billing systems and resolving billing disputes with customers. Collaborating with cross‑functional departments—including Finance, Operations, Customer Service, and Compliance—to streamline billing workflows, resolve issues efficiently, and ensure billing practices support the organization’s overall financial health. This role also includes planning, coordinating, data analysis, reporting, and executing client service initiatives to ensure customer needs are met, strengthen client relationships, and support overall regional business objectives.

• Overseeing Regional Billing Operations:
  Direct daily billing activities, ensure accuracy and timeliness, and maintain compliance with organizational standards.
• Managing the Regional Billing Team:
  Supervise, mentor, and evaluate billing team to support productivity and performance.
• Coordinating with Other Departments Regionally:
  Work closely with finance, operations, customer service, and other teams to resolve billing issues and streamline workflows.
• Training, Coaching, and Developing Staff:
  Provide onboarding, ongoing training, and skill development to ensure consistent, high‑quality billing practices.
• Monitoring Billing Processes:
  Audit billing cycles, track KPIs, and implement process improvements to enhance efficiency and reduce errors.
• Client Services:
  Address client billing inquiries, resolve issues, and maintain strong customer relationships.
• Regulations and Compliance:
  Monitor regulatory changes and update internal procedures to ensure compliance.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education

• High School (required)
• Bachelor’s Degree in Business Administration, Finance, Accounting, or a related field (preferred)

Experience

• 4+ years of billing experience in a medium to large organization (required)
• 2+ years of supervisory or management experience, preferably overseeing multi‑site or regional teams (required)
• 1+ years of work experience with Cargo Wise (preferred)

Knowledge, Skills, and Abilities

• Proficiency with billing systems, ERP platforms, and reporting tools
• High: strong understanding of billing regulations and compliance standards
• High: MS Excel
• Medium: MS Powerpoint
• Medium: MS Word