Operations Manager; DDRP

Brief Description

Are you ready to make a real difference in people’s lives? Join the Harris Center for Mental Health and IDD as an Operations Manager. The Operations Manager oversees the administrative and operational functions of the Dual Diagnosis Residential Program (DDRP) located at the Harris County Residential Treatment Center (HCRTC). This role works collaboratively with and serves as a liaison to the Harris County Community Supervision Corrections Department (HCCSCD) and the Gateway Foundation (GF).

Duties and responsibilities include facility management, patient logistics, transportation, and resource coordination. Administrative duties include compiling, preparing, and maintaining reports related to the environment, physical plant, facilities, and security. The position requires travel, flexible hours, and on‑call availability. The Operations Manager supervises the Behavioral Health Technician and the Operations Support Teams.

• Facility Management: Oversee the physical plant and facility maintenance to ensure a safe and compliant environment for clients and staff. Monitor building maintenance, cleanliness, and safety standards. Coordinate maintenance issues/repairs for the DDRP campus via HCFPM. Coordinate with HCCSCD and GF for campus‑wide response to environmental safety and security issues.
• Logistics Coordination: Coordinate transportation, meal services, and patient movement to ensure efficient daily operations. Collaborate with external vendors to manage supplies, equipment, and other operational resources. Maintain awareness of cameras, metal detectors, card swipes, and magnetic lock functionalities and take corrective actions within 24 hours.
• Collaboration with External Partners: Work closely with HCCSCD and the Gateway Foundation to ensure seamless communication and program implementation. Serve as the on‑site liaison between DDRP and external agencies to address operational needs. Serve as the contact person for the Fire Marshal for onsite fire drills and maintenance of fire alarms.
• Staff Management and Development: Supervise Behavioral Health Technicians and Operations Support Personnel Teams, including managing work schedules and conducting performance evaluations. Lead regular staff meetings to address operational issues, updates, and performance goals. Work in collaboration with the BHT Supervisor on onboarding to ensure proper training and ongoing learning needs.
• Reporting and Compliance: Prepare and maintain reports related to facility management, security, and operational metrics. Ensure compliance with health and safety regulations, including local, state, and federal requirements. Manage fixed assets for equipment and maintain a key inventory list of computers, laptops, televisions, printers, etc. Participate in weekly and monthly administrative meetings regarding any client issues.
• Budget and Cost Management: Monitor budgets and track expenses to identify cost‑saving opportunities. Assist in the development and management of departmental budgets, ensuring resources are allocated efficiently.
• Crisis and Emergency Response: Act as the point of contact for emergencies, ensuring appropriate responses and coordination of resources (staff, food, water, gas, lanterns, etc.). Develop and implement crisis management plans and ensure staff training on emergency procedures. Provide responsive information to external emergency personnel such as law enforcement, the fire department, and other first responders as needed.
• Operational Oversight: Manage daily schedules for staff, ensuring all operational aspects of the program are covered. Ensure that the program operates within established policies and procedures and provide recommendations for improvements. Serve as a backup to the Operations Support and Behavioral Health Teams and, when required, to the Residential Practice Manager.
• Other related duties as assigned.

• Bachelor’s degree in business administration, supply chain management, healthcare management, social work, or a related field is required. Equivalent work experience in healthcare operations may be considered.

• Minimum of 5 years of…