Assistant Manager

Lens Crafters is a place for visionaries. We pair state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight, because quality care helps us see the joy in life, learn from the best, and innovate the future of optical care.

As part of Essilor Luxottica, a global leader in vision care, Lens Crafters offers a dynamic career in a supportive environment. Join our community of over 200,000 employees driving industry transformation.

The Assistant Manager leads the store in the absence of, or in support of, the Store Manager, acting as a business owner within the Lens Crafters organization. The role delivers key performance metrics while providing a premier vision experience to the community.

• Deliver quality and improvement to exceed all KPIs: sales, conversion, traffic, profitability, continuity of care, exam growth, retention, Net Promoter Score, and annual objectives.
• Translate retail knowledge into positive sales results and understand market dynamics.
• Support and drive store business plans to maximize sales and profitability.
• Partner with the store manager to lead and develop the team, providing constructive feedback and development support.
• Execute visual directives and maintain store appearance.
• Maintain positive relationships with doctors and ensure team compliance with all policies.
• Perform administrative duties and work a flexible schedule, including nights and weekends.

• High school graduate or equivalent.
• 1+ year(s) management/supervisory experience with direct reports.
• Knowledge of retail operations, processes, and policies.
• Strong basic math skills.
• Familiarity with cash registers, computers, and calculators.
• Strong command of the English language for written and oral communication.
• Strong communication and listening skills.
• High-level selling skills and proven problem‑solving ability.

• College degree or equivalent.
• Previous leadership experience in retail and customer service.
• Knowledge of basic optics and current store merchandise.
• State licensure (if applicable) and/or ABO certification in non‑licensed states.
• Brand Final Inspector certification.
• Experience with brand quality, fitting, and adjusting programs.

Employee pay is determined by geography, experience, and local minimum wage requirements. You may be offered a competitive bonus and/or commission plan, complementing a comprehensive total‑rewards package that includes health care, retirement savings, paid time off/vacation, and employee discounts.

Essilor Luxottica complies with all applicable laws related to application and hiring. We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, gender, national origin, socioeconomic status, disability, sexual orientation, gender identity, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other legally protected characteristic. Native Americans in the US receive preference in accordance with Tribal Law.