Supervisor, Operations

Job Description Summary

The Operations Supervisor supervises dock operations and off-hours Customer Service.

Critical

Job Functions:

• Supervises and coordinates dock operations and personnel, including load planning, local and line haul deliveries, equipment and contractor utilization, OS&D procedures, sales, rating, billing, customer service, employee payroll, and office operations.

• Maintains a clean, safe work environment.

• Assists in all service center and employee safety issues and compliance with governmental regulations.

• Assists local and line haul contractors with coordinating the following: loading and unloading, equipment lease agreement, DOT qualifications and requirements, manifest approval and settlements, deliveries, and operation procedures.

• Ensures load quality, timely computer data entry, and paperwork procedures followed, service center and freight security, and proper freight routing.

• Reviews daily service center operating cost to manage service center profitability and budgeted cost attainment.

• Provides supervision to staff through motivation, direction, review of, and feedback on performance.

• Participates in proactive team efforts to achieve departmental and company goals.

• Provides leadership to others through example and sharing of knowledge.

• Traces and updates freight information and paperwork.

• Assists with various positions and forklift operations in the absence of employees.

• Receives very general guidance with respect to overall objectives; work is usually quite independent of others; operates within division or department policy guidelines using independent judgment in achieving assigned objectives.

Job Requirements:

• Bachelor’s degree (B.A.) from a four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.

• Relies on written and verbal communication.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employers of the organization.

• Communicates internally with all corporate office staff, and externally with service centers, linehaul contractors, law enforcement and customers.

• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

• Preferred knowledge of AS/400.

• Experience supervising the selection, training, development, and appraisal of personnel.

• Average typing, filing and ten key skills.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

• Ability to apply concepts of basic algebra and geometry.

• Hazardous Materials Handing Certified.

• Forklift certified.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions in written, oral, diagram or schedule form.

• Ability to prioritize tasks.

• Ability to handle multiple tasks and projects simultaneously.

• Ability to prioritize, organize, and delegate assignments.

Physical Demands and Work Environment:

• Physical Demands:

• Work Environment:

Compensation:

• The compensation for this role is $50,000 to $55,000 per year.

Job Location:

• Houston, TX

Benefits:

• PTO
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k

Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace.

Roadrunner’s Smart Long Haul is revolutionizing the industry with significant investments in technology, a culture of continuous improvement, and intelligent and efficient direct routing. A Top 100 Trucking company by Inbound Logistics and a Top Tier Service Carrier by Mastio, Roadrunner is an LTL industry leader on the rise.

As a long-haul, metro-to-metro LTL carrier, Roadrunner offers more direct routes than any other nationwide Less-than-Truckload carrier in the United States. With a nationwide presence, terminals across 40+ markets, and more than $400 million in revenue, the company’s Smart Long-Haul Network is the preferred choice for shippers looking to move freight quickly and reliably.

Roadrunner is growing and looking for a highly motivated Operations Supervisor to join our winning team.

We Run Safe. We Run Smart. We Run Together.