General Manager

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Center:
Atascocita, Humble, TX

The General Manager (GM) is the leader and business owner of the Kid Strong center. The GM is accountable for delivering an exceptional experience for kids and families while driving strong business results, developing a high-performing team, and ensuring consistent execution of Kid Strong standards.

The GM owns the center's day-to-day performance, including membership growth, sales conversion, member retention, staffing, coach development, operational excellence, customer experience, and center profitability.

Successful General Managers are proactive, highly accountable, coachable, results-driven leaders who set clear expectations, develop their team, solve problems quickly, and lead from the front.

• Own the overall performance and day-to-day operations of the center.
• Understand, monitor, and actively manage key center KPIs, including sales, conversion, membership growth, retention/attrition, labor, events, and other financial and operational metrics.
• Develop and execute action plans when center performance falls below expectations.
• Deliver an exceptional member experience and build strong relationships with Kid Strong families.
• Ensure Kid Strong brand, operational, safety, cleanliness, and facility standards are consistently maintained.
• Ensure daily, weekly, and monthly center tasks are completed through effective delegation, follow-up, and accountability.
• Manage center-level employee issues and maintain appropriate documentation in accordance with company policies.
• Create and manage staff schedules based on center demand, programming needs, labor targets, and team availability.
• Schedule, promote, and drive participation in Kid Strong events, including camps, parties, and special events.
• Maintain a visible and engaged leadership presence during key center operating hours.
• Typical schedule includes four weekday shifts and one weekend shift, with hours based on the needs of the business.

• Own center-level sales performance and consistently work toward established membership and revenue goals.
• Ensure timely and consistent lead follow-up through the Center's CRM.
• Personally participate in lead follow-up, call drives, trial conversion, membership sales, and event booking.
• Train, coach, and hold team members accountable for their contribution to sales and lead-management expectations.
• Ensure online inquiries and self-sign-up opportunities are followed through to completion.
• Monitor trial-to-membership conversion and implement strategies to improve conversion performance.
• Own member retention efforts and proactively address cancellation risks, member concerns, and attrition trends.
• Build relationships within the local community and identify partnerships and events that generate awareness, leads, trials, and memberships.
• Regularly evaluate sales performance and adjust tactics to achieve center goals.

• Build and maintain a high-performing, positive, and accountable center culture.
• Set clear expectations and consistently hold team members accountable for performance and behavior.
• Foster a coaching culture where feedback is timely, direct, constructive, and focused on continuous improvement.
• Recruit, interview, hire, onboard, train, manage, and evaluate center team members.
• Ensure all required employment documentation, training, and certifications are completed.
• Continuously assess Coach performance based on Kid Strong Coach DNA, class quality, member experience, and established performance standards.
• Provide regular feedback, coaching, recognition, and corrective action when necessary.
• Develop team members and identify opportunities for increased responsibility and advancement.
• Manage and support ongoing professional development through Learn Upon and other Kid Strong training resources.
• Lead regular center staff meetings focused on culture, development, productivity, programming, sales, and performance.
• Communicate professionally and effectively with center staff…