Teammate; Retail Associate

Position: Teammate (Retail Associate)
Rally House is a specialty retail store that carries all things local! We are looking for people who enjoy working for a growing organization, as we currently operate 300+ stores nationwide, with many more to come! You will enjoy an exclusive store discount when you join our team, as well as a competitive benefits package with flexible PTO, 401k match, parental leave, paid holidays, and receive continued development opportunities as we grow our company.

We don't just provide jobs, we provide careers. Apply today and be part of our growth!

Job Description The Teammate supports the success of the store by delivering a welcoming and engaging experience for guests while completing daily tasks with care and consistency. This role contributes to sales, merchandising, and operations through strong teamwork, attention to detail, and a willingness to take initiative. The Teammate helps create a positive store environment and represents the Rally House brand with energy and professionalism.

Competencies Social:
Brings energy and enthusiasm to interactions with customers and teammates. Initiates conversations, builds connections, and helps create a fun, welcoming environment.

Customer Centric:
Puts the customer first in every interaction. Listens to understand needs, offers helpful recommendations, and takes ownership of creating a great experience.

Action Oriented:
Takes initiative and gets things done. Sees what needs to be done and acts without waiting to be asked. Maintains urgency and follows through on commitments.

Responsibilities People Demonstrate  Rally House values through positive teamwork and engagement with peers

Seek feedback and apply coaching to improve performance

Actively participate in training and skill drills to build service capability

Contribute to a welcoming, energetic, party atmosphere

Operations

Complete assigned tasks accurately and on time Follow playbooks, loss prevention and safety guidelines consistently

Report operational issues, shortages, or concerns to leadership

Build working knowledge of store systems and daily processes

Merchandising

Execute merchandising tasks as directed (folding, hanging, replenishment, recovery)
Support floor moves and transitions under leadership guidance

Maintain clean, organized fixtures and back-of-house areas

Protect brand standards through attention to detail

Service

Deliver a welcoming, energetic customer experience using the Party model

Engage customers, identify needs, and recommend products

Resolve basic customer issues and escalate when needed

Represent Rally House with enthusiasm and professionalism

Results

Contribute to daily sales goals through service behaviors

Support promotions, launches, and event execution

Take ownership of personal performance metrics (conversion, UPT, AT)
Skills and Knowledge Ability to work effectively in a fast-paced, team-oriented environment, Clear and effective communication skills, Enthusiastic attitude with a passion for sports and retail, Time management skills with the ability to prioritize tasks

Qualifications

Must be at least 16 years of age Previous customer-facing experience preferred

Physical Requirements Must be able to stand and walk for extended periods of time Ability to lift up to 50 pounds

Ability to bend, reach, and climb ladders

Pay Range $14.00 - $16.00
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