Drugstore - Customer Service Rep - Part time

Overview

Responsibilities

Job Summary:

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

• Stocking:
  Stocks and rotates items; assists with inventory control; loads, unloads, and moves product; organizes, cleans, and prepares back area for the night crew and incoming trucks; organizes merchandise on pallets to presentable condition; ensures integrity of shelf tags and signage; may create or prepare signage as needed; maintains standards in shrink, safety, inventory control, and sanitation; checks shipments for out-of-date and damaged product to ensure freshness and quality;
  
  builds, stocks, maintains, and takes down store displays; performs duties of Customer Service Assistant as needed.
• Customer Service:
  Provides superior customer service; answers customer questions regarding products and assists with selections; helps customers locate store merchandise.
• Sales:
  Merchandises product effectively; uses suggestive selling techniques to meet customer needs and build department sales.
• Food Safety / Sanitation:
  Cleans and sanitizes sales floor, display cases, prep areas, and equipment; properly handles and maintains operation of all equipment; complies with departmental SOPs and store operating procedures.
• Additional Department-Specific Responsibilities / Pre-requisites:
  Beauty, Drugstore / General Merchandise, Grocery, Texas Backyard, Entertainment – details vary by department; examples include knowledge of beauty products, signing/tags as needed, outdoor product knowledge, and training requirements (Green Thumb internal training).

• Work Experience:
  
  Strong customer service skills; required communication and interpersonal skills; required reading and writing skills; required planning and organizing skills.
• Education:
  
  HS Diploma or GED (or equivalent).
• Licenses/Certifications:
  
  Completion of Company Orientation and Safety Training upon hire.
• Physical Demands &
  
  Working Conditions:
  
  Ability to work in a fast-paced retail environment with detailed and precise tasks; ability to work with customers; lifting requirements vary by department (examples per department: Beauty, Drugstore/General Merchandise, Grocery, Texas Backyard, Healthy Living) with specified weights and conditions; ability to push/pull, reach, stand, walk, bend, stoop, and climb; exposure to cold, loud noise, and wet conditions; safe lifting practices must be followed.

Note:

The responsibilities and essential functions described are a general representation of the work and are not exhaustive. Duties may be modified based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.