Member Specialist

Position Summary

This position provides member service, maintains the checkout area, resolves member issues and concerns, promotes Sam's Club products and services, provides guidance and support to members regarding self‑service technology, processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types, and follows company safety standards, procedures, and guidelines, including conducting safety sweeps.

Member service activities include maintaining entrance areas, verifying membership cards, identifying member needs, assisting members with purchasing decisions, locating merchandise, promoting the company's products and services, zoning the area, arranging and organizing merchandise, and assisting members with transporting items.

Security and paperwork responsibilities include maintaining exit areas, reviewing member receipts, acknowledging members and identifying member needs, securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity, maintaining paperwork, logs, and other required documentation, and executing emergency response procedures.

Training responsibilities include assisting with the training of Member Frontline Services associates on company processes and procedures, teaching new technology and tool functionality, delivering new programs rollout training, and providing continuous learning and process improvement opportunities.

Compliance responsibilities include ensuring area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, identifying shrink and damages, and complying with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.

Work management responsibilities include completing work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

• Respect the Individual: embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
• Respect the Individual: works as a team; builds strong and trusting relationships; communicates with impact, energy and positivity to motivate and influence.
• Respect the Individual: strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
• Act with Integrity: maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act with Integrity: acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.
• Serve our Customers and Members: delivers results while putting the customer first.
• Serve our Customers and Members: makes decisions based on reliable information; balances short‑ and long‑term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence: displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
• Strive for Excellence: drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid…